Barriers and facilitators to the use of knowledge management systems
Barriers and facilitators to the use of knowledge management systems
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DOI：
10.1080/014492900750052660
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发表时间：
2000-11-01
影响因子：
3.7
通讯作者：
Olphert, W
中科院分区：
文献类型：
--
作者：
Damodaran, L;Olphert, W
本文报告了一个跨国公司的电子信息管理系统（EIM）的使用和用户体验的实施后审查。该系统的实施是该公司实现有效知识管理方案的第一步，从而实现创新和综合业务解决方案。在低水平的使用的情况下，用户被要求确定的障碍和便利使用EIM。由此产生的清单涉及目前执行方法未能解决的大量人力和组织问题。这一失败阻碍了有效知识管理和实现相关业务优势的进展。研究结果表明，“技术推动”的知识管理方法有严重的局限性。确定企业信息管理的关键成功因素为变革管理过程提供了基础，变革管理过程包括发展实现有效知识管理所需的知识共享文化。
This paper reports a post-implementation review of usage and user experiences of an electronic information management system (EIM) in a multinational company. The implementation of this system was the first step in the company's programme to achieve effective knowledge management leading to innovative and integrated business solutions. In the context of low levels of usage, users were asked to identify barriers and facilitators to the use of EIM. The resultant list relates to a considerable array of human and organizational issues that the current implementation methodology has failed to address. This failure impedes progress towards effective knowledge management and realization of the associated business advantages. The findings suggest that a 'technology push' approach to knowledge management has serious limitations. The identification of the critical success factors for EIM provides the basis for a change management process that includes development of the knowledge sharing culture needed to enable effective knowledge management.