Understanding search autocompletes from the perspectives of English and Spanish speakers during the early months of the COVID‐19 pandemic
Understanding search autocompletes from the perspectives of English and Spanish speakers during the early months of the COVID‐19 pandemic
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在 COVID-19 大流行的最初几个月，从讲英语和西班牙语的人的角度了解搜索自动完成功能
DOI：
10.1002/jcop.23013
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发表时间：
2023
影响因子：
2.3
通讯作者：
Smith, Nadia
中科院分区：
文献类型：
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作者：
Valera, Pamela;Carmona, David;Singh, Vivek;Malarkey, Sarah;Baquerizo, Humberto;Smith, Nadia
这项研究的目的是探索在2019年冠状病毒病（COVID-19）大流行的第一波浪潮中，英语和西班牙语用户在谷歌搜索自动完成方面的差异。29名居住在有收容所的地区的人参加了一个虚拟焦点小组会议，以了解COVID-19谷歌自动完成的算法偏见。三次焦点小组会议持续了90-120分钟。创建码本，并使用NVivo定性软件对转录本进行编码，两个编码器之间的编码器间可靠性为95%。采用主位分析法对数据进行分析。在29名参与者中，6人自认为是白色，7人是黑人/非裔美国人，5人是美洲印第安人或阿拉斯加原住民，4人是亚洲印第安人，3人是夏威夷原住民或太平洋岛民。在种族方面，21名参与者被确定为西班牙裔/拉丁裔。研究中出现的主题是：（1）自动完成引起恐惧和压力;（2）对自动完成搜索的怀疑和犹豫;（3）对COVID-19信息的熟悉程度影响自动完成搜索的前景;（4）自动完成可以促进搜索的预选;（5）西班牙语搜索者的自动完成结果选择较少。由于社会因素和缺乏有关COVID-19的信息，西班牙语发言者表达了担忧和犹豫。
The purpose of the study was to explore differences in Google search autocompletes between English and Spanish‐speaking users during the first wave of the coronavirus disease 2019 (COVID‐19) pandemic. Twenty‐nine individuals who were in areas with shelter‐in‐place state orders participated in a virtual focus group meeting to understand the algorithm bias of COVID‐19 Google autocompletes. The three focus group meetings lasted for 90–120 minutes. A codebook was created and transcripts were coded using NVivo qualitative software with a 95% intercoder reliability between two coders. Thematic analysis was used to analyze the data. Among the 29 participants, six self‐identified as White, seven as Black/African American, five as American Indian or Alaska Native, four as Asian Indian, and three as Native Hawaiian or Pacific Islander. In terms of ethnicity, 21 participants identified as Hispanic/Latino. The themes that emerged from the study were: (1) autocompletes evoked fear and stress; (2) skepticism and hesitation towards autocomplete search; (3) familiarity with COVID‐19 information impacts outlook on autocomplete search; (4) autocompletes can promote preselection of searches; and (5) lesser choice of autocomplete results for Spanish‐speaking searchers. Spanish speakers expressed concerns and hesitation due to social factors and lack of information about COVID‐19.