Extracting usability information from user interface events
Extracting usability information from user interface events
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DOI：
10.1145/371578.371593
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发表时间：
2000-12-01
影响因子：
16.6
通讯作者：
Redmiles, DF
中科院分区：
文献类型：
--
作者：
Hilbert, DM;Redmiles, DF
现代基于窗口的用户界面系统生成用户界面事件作为其正常操作的自然产物。因为这样的事件可以被自动捕获，并且因为它们指示关于应用的用户界面的用户行为，所以它们长期以来被认为是关于应用使用和可用性的信息的潜在富有成效的来源。然而，由于用户界面事件通常是voluminos和丰富的细节，自动化的支持，一般需要提取信息的抽象层次，这是有用的调查人员感兴趣的分析应用程序的使用情况或评估usability.This调查研究计算机辅助技术使用的HCI从业者和研究人员提取可用性相关的信息，从用户界面事件。一个框架，以帮助HCI从业者和研究人员进行分类和比较的方法，已经或可能卓有成效地被应用到这个问题。由于研究文献中的许多技术尚未在实践中进行评估，本调查提供了一个概念性的评估，以帮助确定各种方法的相对优点和缺点。本调查解决了以下问题：如何使用用户界面事件来评估可用性？用户界面事件如何与其他形式的可用性数据相关？希望利用这些数据的调查人员面临的主要挑战是什么？对这一问题采取了哪些办法，这些办法相互比较如何？在这个领域有哪些重要的开放研究问题？
Modern window-based user interface systems generate user interface events as natural products of their normal operation. Because such events can be automatically captured and because they indicate user behavior with respect to an application's user interface, they have long been regarded as a potentially fruitful source of information regarding application usage and usability. However, because user interface events are typically voluminos and rich in detail, automated support is generally required to extract information at a level of abstraction that is useful to investigators interested in analyzing application usage or evaluating usability.This survey examines computer-aided techniques used by HCI practitioners and researchers to extract usability-related information from user interface events. A framework is presented to help HCI practitioners and researchers categorize and compare the approaches that have been, or might fruitfully be, applied to this problem. Because many of the techniques in the research literature have not been evaluated in practice, this survey provides a conceptual evaluation to help identify some of the relative merits and drawbacks of the various classes of approaches. Ideas for future research in this area are also presented.This survey addresses the following questions: How might user interface events be used in evaluating usability? How are user interface events related to other forms of usability data? What are the key challenges faced by investigators wishing to exploit this data? What approaches have been brought to bear on this problem and how do they compare to one another? What are some of the important open research questions in this area?