Delivering Unemployment Assistance in Times of Crisis: Scalable Cloud Solutions Can Keep Essential Government Programs Running and Supporting Those in Need
Delivering Unemployment Assistance in Times of Crisis: Scalable Cloud Solutions Can Keep Essential Government Programs Running and Supporting Those in Need
复制标题
在危机时期提供失业援助：可扩展的云解决方案可以保持重要的政府项目的运行并为有需要的人提供支持
DOI：
10.1145/3428125
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发表时间：
2021
期刊：
影响因子：
--
通讯作者：
Deneault, Sandra
中科院分区：
文献类型：
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作者：
Angell, Mintaka;Gold, Samantha;Howison, Mark;Kidd, Victoria;Molitor, Daniel;Burns, Casey;Johnson, Chris;Kahn, Matthew;Venzke, Stuart;Deneault, Sandra
COVID-19公共卫生紧急情况导致广泛的经济关闭和失业。由此产生的失业保险索赔激增有可能淹没州劳动力机构赖以收集、处理和支付索赔的遗留系统。在罗得岛，我们开发了一个可扩展的云解决方案，用于收集流行性失业援助索赔，这是根据《冠状病毒援助、救济和经济安全法》创建的新计划的一部分，该计划旨在将失业救济扩展到传统失业保险不覆盖的独立承包商和零工经济工人。我们的新系统是在《冠状病毒援助、救济和经济安全法》通过后10天内开发、测试和部署的，使罗得岛成为全国第一个收集、验证和支付大流行性失业援助索赔的州。一周后，部署了一个云增强的交互式语音应答系统，以处理每周持续失业救济金认证的相应激增。云解决方案可以通过卸载在现代可扩展系统中更有效处理的流程来增强遗留系统，保留遗留系统的有限资源用于最初设计。这种灵活使用组合技术的方式使罗得岛能够及时提供大流行性失业援助福利，估计节省成本502，000美元（相当于411%的投资回报率）。
The COVID-19 public health emergency caused widespread economic shutdown and unemployment. The resulting surge in Unemployment Insurance claims threatened to overwhelm the legacy systems state workforce agencies rely on to collect, process, and pay claims. In Rhode Island, we developed a scalable cloud solution to collect Pandemic Unemployment Assistance claims as part of a new program created under the Coronavirus Aid, Relief and Economic Security Act to extend unemployment benefits to independent contractors and gig-economy workers not covered by traditional Unemployment Insurance. Our new system was developed, tested, and deployed within 10 days following the passage of the Coronavirus Aid, Relief and Economic Security Act, making Rhode Island the first state in the nation to collect, validate, and pay Pandemic Unemployment Assistance claims. A cloud-enhanced interactive voice response system was deployed a week later to handle the corresponding surge in weekly certifications for continuing unemployment benefits. Cloud solutions can augment legacy systems by offloading processes that are more efficiently handled in modern scalable systems, reserving the limited resources of legacy systems for what they were originally designed. This agile use of combined technologies allowed Rhode Island to deliver timely Pandemic Unemployment Assistance benefits with an estimated cost savings of $502,000 (representing a 411% return on investment).