Banking Behavior of Islamic Bank Customers in Bangladesh
Banking Behavior of Islamic Bank Customers in Bangladesh
复制标题
孟加拉国伊斯兰银行客户的银行行为
DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
Abdullah Shahid
中科院分区：
文献类型：
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作者：
Mohammad Saif Noman Khan;M. Hassan;Abdullah Shahid
本研究调查了孟加拉国伊斯兰银行客户的银行行为。通过从100名伊斯兰银行客户的样本中收集数据，研究人员进行了全面的个人资料分析，一些卡方检验和t检验，并发现了一些关于孟加拉国伊斯兰银行客户行为的关键发现。首先，伊斯兰银行的大多数客户年龄在25-35岁之间。伊斯兰银行的客户受过高等教育，与银行有着持久的关系。第二，客户对各种存款调动工具的认识和使用率很高，但对伊斯兰银行的任何个别融资设施的认识和使用率不高。第三，收入类别和教育在客户使用各种伊斯兰银行产品/服务方面发挥着重要作用。第四，客户似乎对伊斯兰银行的一些产品/服务感到满意。第五，在服务提供要素中，“员工”值得立即关注，以提高客户满意度。最后，“宗教原则”是伊斯兰银行客户选择银行的关键标准，而客户的人口统计学在确定哪些选择标准比其他标准更重要方面发挥了一定作用。
This study investigates the banking behavior of Islamic bank customers in Bangladesh. By collecting data from a sample of 100 customers of Islamic banks, researchers conducted a comprehensive profile analysis, a number of chi-square tests, and t tests and found a number of key findings as to the behavior of Islamic bank customers in Bangladesh. First, most of the customers of Islamic banks fall in the age category of 25-35 years. Islamic bank customers are highly educated and have durable relationships with the banks. Second, high customer awareness and usage exist for various deposit mobilization instruments but there is not high awareness and usage of any individual financing facilities of Islamic banks. Third, income category and education have a significant role in customers’ usage of various Islamic bank products/services. Fourth, customers seem to be satisfied with a number of products/services of Islamic banks. Fifth, among the service delivery elements, ‘employees’ deserve an immediate attention for improving customer satisfaction. Finally, ‘religious principles’ is the key bank selection criterion of the Islamic bank customers, while customers’ demography plays some role in determining which selection criteria matter more than others do.
影响因子：
12.9
作者：
J. Cronin;Steven A. Taylor
通讯作者：
J. Cronin;Steven A. Taylor