The Development of a Scale to Evaluate Trust in Industrial Human-robot Collaboration
The Development of a Scale to Evaluate Trust in Industrial Human-robot Collaboration
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DOI：
10.1007/s12369-015-0333-8
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发表时间：
2016-04-01
影响因子：
4.7
通讯作者：
Webb, Philip
中科院分区：
文献类型：
--
作者：
Charalambous, George;Fletcher, Sarah;Webb, Philip
信任已被确定为人类与机器人之间成功合作的关键因素。然而，很少有研究针对理解信任发展在工业人机协作（HRC）。随着工业机器人越来越多地集成到生产线上，作为提高生产率和质量的一种手段，近距离工业HRC将成为一个可行的概念。由于信任是一个多维的结构，并且严重依赖于环境，因此了解车间工人与工业机器人互动时信任是如何发展的至关重要。为此，本研究分两个阶段编制了适用于工业HRC的信任测量量表。在第一阶段，进行了一项探索性研究，定性地收集参与者的意见。这导致确定了与工业背景有关的信任相关主题，并产生了一组相关的问卷项目。在第二阶段，进行了三次人-机器人试验，其中问卷项目应用于使用三种不同类型工业机器人的参与者。对结果进行统计分析，以确定影响信任的关键因素，并从中生成工业HRC的信任测量量表。
Trust has been identified as a key element for the successful cooperation between humans and robots. However, little research has been directed at understanding trust development in industrial human-robot collaboration (HRC). With industrial robots becoming increasingly integrated into production lines as a means for enhancing productivity and quality, it will not be long before close proximity industrial HRC becomes a viable concept. Since trust is a multidimensional construct and heavily dependent on the context, it is vital to understand how trust develops when shop floor workers interact with industrial robots. To this end, in this study a trust measurement scale suitable for industrial HRC was developed in two phases. In phase one, an exploratory study was conducted to collect participants' opinions qualitatively. This led to the identification of trust related themes relevant to the industrial context and a related pool of questionnaire items was generated. In the second phase, three human-robot trials were carried out in which the questionnaire items were applied to participants using three different types of industrial robots. The results were statistically analysed to identify the key factors impacting trust and from these generate a trust measurement scale for industrial HRC.