Carrying too heavy a load? The communication and miscommunication of emotion by email
Carrying too heavy a load? The communication and miscommunication of emotion by email
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DOI：
10.5465/amr.2008.31193163
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发表时间：
2008-04-01
影响因子：
16.4
通讯作者：
Byron, Kristin
中科院分区：
文献类型：
--
作者：
Byron, Kristin
尽管有人建议避免这样做，但电子邮件发送者故意或无意地传达情绪。电子邮件的特点使误解成为可能，我认为，收件人经常将工作电子邮件误解为比预期的更具情感负面或中立。借助计算机媒介和非语言沟通、情感和知觉的文献，我介绍了一个理论框架，描述了什么因素最有可能导致沟通失误，情绪沟通失误如何影响组织。以及员工如何提高电子邮件中情感交流的准确性。
Despite advice to avoid doing so, email senders intentionally and unintentionally communicate emotion. Email characteristics make miscommunication likely, and I argue that receivers often misinterpret work emails as more emotionally negative or neutral than intended. Drawing on the computer-mediated and nonverbal communication, emotion, and perception literature, I introduce a theoretical framework describing what factors make miscommunication most likely, how emotional miscommunication affects organizations. and how employees can improve the accuracy of emotional communication in emails.