Online Harassment and Content Moderation
Online Harassment and Content Moderation
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在线骚扰和内容审核
DOI：
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发表时间：
2018
期刊：
影响因子：
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通讯作者：
Eric Gilbert
中科院分区：
文献类型：
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作者：
Shagun Jhaver;Sucheta Ghoshal;A. Bruckman;Eric Gilbert
网络骚扰是一个复杂且日益严重的问题。在 Twitter 上，人们用来避免骚扰的一种机制是封杀名单，这是一个预先阻止用户与之互动的账户列表。在本文中，我们将对 Twitter 封锁列表进行详细描述--为什么需要它们、它们是如何工作的，以及它们在实践中的优缺点。接下来，我们将利用封禁名单来研究网络骚扰--骚扰的形式以及骚扰者使用的策略。具体而言，我们既采访了使用封杀名单保护自己的人，也采访了被封杀名单封杀的人。我们发现，用户没有得到足够的保护来免受骚扰，与此同时，许多人认为他们受到了不必要的、不公平的封杀。此外，我们还发现并非所有用户都同意什么是骚扰。根据我们的研究结果，我们提出了社交网站的设计干预措施，旨在保护人们免受骚扰，同时维护言论自由。
Online harassment is a complex and growing problem. On Twitter, one mechanism people use to avoid harassment is the blocklist, a list of accounts that are preemptively blocked from interacting with a subscriber. In this article, we present a rich description of Twitter blocklists – why they are needed, how they work, and their strengths and weaknesses in practice. Next, we use blocklists to interrogate online harassment – the forms it takes, as well as tactics used by harassers. Specifically, we interviewed both people who use blocklists to protect themselves, and people who are blocked by blocklists. We find that users are not adequately protected from harassment, and at the same time, many people feel that they are blocked unnecessarily and unfairly. Moreover, we find that not all users agree on what constitutes harassment. Based on our findings, we propose design interventions for social network sites with the aim of protecting people from harassment, while preserving freedom of speech.