The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters
The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters
复制标题
DOI：
10.1016/j.jsis.2009.05.001
复制
发表时间：
2009-06-01
影响因子：
7
通讯作者：
Pan, Shan L.
中科院分区：
文献类型：
--
作者：
Leidner, Dorothy E.;Pan, Gary;Pan, Shan L.
关于危机管理的研究认识到信息的重要作用，尽管很少有关于危机应对的研究明确涉及信息系统。本文以新加坡应对非典和亚洲海啸灾害为例进行了研究。以企业的资源基础观为理论视角，我们考察了三个研究问题：危机应对中需要什么资源，这些资源如何与其他非IS资源捆绑在一起，以及它们如何有效地协调？我们对此案例的分析表明，信息技术基础设施、领导力和协作网络等现有资产以及构建和应用IT的能力等现有能力。在危机应对过程中，识别信号和洞察全局的能力至关重要。利用这些资产和能力采取的行动包括坚决告知、获得利益相关者承诺以及灵活调动人员和IT。我们的分析进一步表明，协调机制，即危机应对机制，应包括组织、信息和信息技术结构。是应对行动的重要促进者。由此产生的危机应对资源配置框架将企业基于资源的观点扩展到合作环境中，旨在理解合作背景下资源价值的本质，并不仅考虑资源本身，而且考虑协调资源的手段。(C)2009爱思唯尔B.V.保留所有权利。
Research on crisis management recognizes the important role of information although few studies of crisis response deal explicitly with information systems. In this paper, we present a case study of Singapore's response to the SARS and Asian Tsunami disasters. Using the resource-based view of the firm as our theoretical lens, we examine three research questions: what IS resources are needed in crisis response, how are these IS resources bundled with other non-IS resources, and how are they effectively coordinated? Our analysis of the case suggests that existing assets such as information technology infrastructure, leadership, and collaborative networks and existing capabilities such as the ability to build and apply IT. the ability to recognize signals and the ability to see the big picture are critical during crisis response. The actions taken using these assets and capabilities include informing resolutely, gaining stakeholder commitment and agile mobilizing of people and IT. Our analysis further suggests that coordination mechanisms, namely the crisis response organizational, informational, and IT structures. are important facilitators of the response actions. The resulting framework of resource deployment during crisis response extends the resource based view of the firm into a cooperative setting, aiming to understand the nature of IS resource value in a cooperative context, and considers not just the resources per se, but the means of coordination the resources. (C) 2009 Elsevier B.V. All rights reserved.