Communication Skills of Physicians and Patients' Satisfaction.
Communication Skills of Physicians and Patients' Satisfaction.
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DOI：
10.5455/msm.2017.29.192-195
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发表时间：
2017-09-01
期刊：
影响因子：
--
通讯作者：
Asgharzadeh, Ali
中科院分区：
文献类型：
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作者：
Biglu, Mohammad-Hossein;Nateq, Farnaz;Asgharzadeh, Ali
背景：医生的沟通技巧是建立有效医患关系的有效手段。它在诊断和治疗过程中发挥着重要作用。本研究旨在调查医生的沟通能力对患者满意度的影响。方法：进行横断面描述性研究以确定医生的沟通能力对患者满意度的影响。 DiMatto 患者满意度量表是在大不里士医科大学所有 8 个专业诊所的患者中进行的。 DiMatto患者满意度调查问卷波斯文翻译的有效性和可靠性经过10位专家的验证。问卷的有效性通过内容和结构分析以及克朗巴赫α系数来衡量。采用SPSS 16版软件包，采用Pearson相关系数、U Mann-Whitney、Kruskal-wallis检验、回归等方法对数据进行分析。结果：研究表明，患者满意度与医生的沟通能力（投入适当的时间探访患者、解释诊断和治疗程序）之间存在显着相关性。此外，医生的治疗技巧、友善的举止、尊重患者的感受以及医生对患者的仔细检查也与患者满意度显着相关（P
BACKGROUND: The communication skills of physicians is an effective step of making effective relationship between doctor and patient. It plays essential role through diagnosis and treatment processes. This current study was performed to investigate the impact of communication skillfulness of physicians on patients' satisfaction.METHODS: A cross-sectional descriptive study was done to determine the impact of communication capability of practitioners on patients' satisfaction. The DiMatto's Patient Satisfaction Scale was administered among patients referring to the all 8 specialized clinics of Tabriz University of Medical Sciences. The validity and reliability of Persian translation of questionnaire of DiMatto's Patient Satisfaction was verified by 10 specialists. The validity of the questionnaire was measured by content and structural analysis, and Cronbach's alpha coefficients. The data were analyzed by software package of SPSS version 16 using Pearson's correlation coefficient, U Mann-Whitney, Kruskal-wallis Test, Regression.RESULTS: The study showed that there was a significant correlation between patients' satisfaction and the communication skills of physicians (devoting the appropriate time for visiting the patients, explaining diagnosis and treatment procedures). In addition, the therapeutic skills of physicians, their friendly manners, respecting the patients' feelings, and careful examination of patients by physician, revealed a significant correlation with patient satisfaction (P