Examining the Relational Benefits of Improved Interfirm Information Processing Capability in Buyer-Supplier Dyads
Examining the Relational Benefits of Improved Interfirm Information Processing Capability in Buyer-Supplier Dyads
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DOI：
10.25300/misq/2013/37.1.07
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发表时间：
2013-03
期刊：
影响因子：
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通讯作者：
Eric T. G. Wang;Jeffrey C. F. Tai;V. Grover
中科院分区：
文献类型：
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作者：
Eric T. G. Wang;Jeffrey C. F. Tai;V. Grover
信息系统研究研究了买方和供应商如何从以不确定性为特征的供应链中提高信息可见性中受益。然而，只有当两家公司进行充分的协调努力时，才能利用提供可见性的特定于关系的信息处理解决方案。这项工作细致入微地研究了供应链中如何产生二元效益。借鉴信息处理观点、基于资源的观点和交易成本理论，本研究阐明了买方绩效如何通过买方使用特定于关系的信息处理解决方案和供应商的关系响应而产生。提出并检验了两种公司间信息处理解决方案：使用基于 IT 的系统进行规划和控制，以及使用关系（规范）合同。基于 144 家制造企业的样本，提出的 9 项研究假设中的 8 项得到了使用 PLS 分析的实证支持。研究结果表明，当买家和供应商利用 IT 和关系解决方案时，他们会引发特定于关系的反应，表现为供应商的业务流程投资和修改灵活性，这反过来又会给买家带来积极的结果。结果帮助我们更深入地了解特定关系的公司间信息处理解决方案如何通过增强的公司间治理能力来提高绩效。
Information Systems research has studied how buyers and suppliers can benefit from improved information visibility in supply chains characterized by uncertainty. However, the relation-specific information processing solutions that provide visibility can only be exploited if the two firms engage in sufficient coordination efforts. This work takes a nuanced look at how dyadic benefits are derived in the supply chain. Drawing on the information processing view, resource-based view, and transaction cost theory, this study explicates how buyer performance can result from buyer's use of relation-specific information processing solutions and supplier's relational responses. Two interfirm information processing solutions are proposed and examined: the use of IT-based systems for planning and control, and the use of relational (normative) contracts. Based on a sample of 144 manufacturing firms, eight of the nine proposed research hypotheses receive empirical support using PLS analysis. The findings suggest that as buyers and suppliers utilize the IT and relational solutions, they induce relation-specific responses represented as supplier's business process investments and modification flexibility, which in turn lead to positive buyer outcomes. The results help us gain a more granular understanding on how relation-specific interfirm information processing solutions can lead to performance through enhanced interfirm governance capabilities.