Workers with disabilities and the challenges of emotional labour
Workers with disabilities and the challenges of emotional labour
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残疾工人和情感劳动的挑战
DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
R. Wilton
中科院分区：
文献类型：
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作者：
R. Wilton
本文利用对 59 名从事服务业的残疾受访者进行访谈的定性数据，探讨了情感劳动对残疾工人的影响。分析表明，对于患有一系列残疾的工人来说，雇主对情感劳动的要求可能会很困难，包括精神疾病诊断、学习困难和身体缺陷。分析还指出，许多工作场所的不包容性常常迫使残疾工人从事“额外”的情感工作，以适应和隐藏/淡化他们的缺陷。
This paper explores the implications of emotional labour for workers with disabilities, drawing on qualitative data from interviews with 59 respondents who had disabilities and who worked in service sector occupations. The analysis illustrates that employer demands for emotional labour may prove difficult for workers with a range of disabilities, including psychiatric diagnoses, learning difficulties and physical impairments. Analysis also points to the ways in which the non‐accommodating nature of many workplaces often forces workers with disabilities to engage in ‘extra’ emotion work in the interests of fitting in and concealing/ downplaying their impairments.