ACQR
ACQR
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ACQR
DOI：
10.1145/2493190.2493195
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发表时间：
2013
期刊：
影响因子：
--
通讯作者：
Pearson J
中科院分区：
文献类型：
--
作者：
Pearson J
在本文中，我们引入了声学快速响应代码，以方便交互式语音响应（IVR）服务用户之间的共享。 IVR 基于电话，在很多方面类似于万维网，但目前缺乏对内容共享的支持。我们的方法使用“音频代码”让人们共享他们的通话位置，并允许呼叫者将他们的普通（低端）手机放在一起进行同步。该技术使用音频代码的远程生成和识别来确保可以在任何类型的手机上进行共享，而无需文本读写或互联网连接。我们首先探索现有用户的共享需求，然后评估我们基于音频的设计的技术稳健性。我们通过多项单独的研究（包括为期八个月的扩展现场部署）展示了该方法对语音服务用户的价值，然后讨论了此类场景的未来可能性。
In this paper we introduce Acoustic Quick Response codes to facilitate sharing between Interactive Voice Response (IVR) service users. IVRs are telephone-based, and similar to the world wide web in many aspects, but currently lack support for content sharing. Our approach uses 'audio codes' to let people share their call positions, and allows callers to hold their normal (low-end) handsets together to synchronise. The technique uses remote generation and recognition of audio codes to ensure that sharing is possible on any type of phone without the need for textual literacy or an internet connection. We begin by exploring existing user needs for sharing, then evaluate the technical robustness of our audio-based design. We demonstrate the value of the approach for voice service users over several separate studies--including an eight-month extended field deployment--then conclude with a discussion of future possibilities for such scenarios.