Effects of feedback design and dispositional goal orientations on volunteer performance in citizen science projects
Effects of feedback design and dispositional goal orientations on volunteer performance in citizen science projects
复制标题
反馈设计和处置目标导向对公民科学项目志愿者绩效的影响
DOI：
10.1016/j.chb.2020.106266
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发表时间：
2020
影响因子：
9.9
通讯作者：
Tianmei Wang
中科院分区：
文献类型：
--
作者：
Xinxue Zhou;Jian Tang;Yuxiang Zhao;Tianmei Wang
志愿者绩效的提高是公民科学项目中持续存在的问题。从动机设计的角度来看，提供反馈被视为在许多情况下提升用户体验和性能的有效设计原则。我们借鉴成就目标理论，提出了一个研究模型来描述反馈类型对感知享受、感知意义和自我扩展的影响，从而进一步提高志愿者绩效。我们还调查了志愿者的性格目标取向是否会调节反馈类型对感知享受、感知意义和自我扩展的影响。进行了 3（反馈类型：任务、自我和社会反馈）x 2（性格目标取向：掌握和绩效导向）受试者间实验来验证我们的研究模型。结果表明，任务、自我和社会反馈对志愿者参与公民科学项目的体验有不同的影响。个人的性格目标取向与反馈设计显着相互作用，影响志愿者的体验。此外，当反馈设计与志愿者的性格目标取向一致时，反馈的影响力也会增强。感知的享受、感知的意义和自我扩展可以对志愿者的表现产生积极的影响，这是通过他们贡献的数量和准确性来衡量的。这些发现将为提高公民科学项目志愿者绩效的指导方针和策略奠定基础。
The improvement of volunteer performance is a continuing issue in citizen science projects. From the perspective of motivational design, the provision of feedback is regarded as an effective design principle to promote user experience and performance in many contexts. We draw upon achievement goal theory and propose a research model to depict the influence of feedback types on perceived enjoyment, perceived meaning, and self-expansion, thereby further enhancing volunteer performance. We also investigate whether volunteers’ dispositional goal orientation moderates the effects of feedback types on perceived enjoyment, perceived meaning, and selfexpansion. A 3 (feedback types: task, self, and social feedback) x 2 (dispositional goal orientations: masteryand.performance-oriented) between-subject experiment was conducted to validate our research model. Results showed that task, self, and social feedback have varying impact on volunteers’ experiences with citizen science projects. Individuals’ dispositional goal orientation significantly interacted with feedback design in affecting volunteers’ experiences. Moreover, the impact of feedback will be enhanced when feedback design is congruent with volunteers’ dispositional goal orientation. Perceived enjoyment, perceived meaning, and self-expansion can positively influence volunteer performance, which is measured with the quantity and accuracy of their contributions. These findings will provide a groundwork for guidelines and strategies to enhance volunteer performance.in citizen science projects.