Expression of Emotion as Part of the Work Role
Expression of Emotion as Part of the Work Role
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DOI：
10.5465/amr.1987.4306444
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发表时间：
1987
影响因子：
16.4
通讯作者：
A. Rafaeli;R. I. Sutton
中科院分区：
文献类型：
--
作者：
A. Rafaeli;R. I. Sutton
组织行为学研究的重点是将表达和感受到的情绪作为员工健康和满意度的指标。相比之下，较少概念性和经验性的工作是将情感的展示作为工作的一部分。本文提出了一个概念框架来指导理论的发展和关于情绪的原因、性质和结果的研究，这些情绪是为了满足角色期望而表达的。
Research in organizational behavior focuses on expressed and felt emotions as indicators of employee health and satisfaction. In contrast, less conceptual and empirical work addresses the display of feelings as part of the job. This paper proposes a conceptual framework to guide theory development and research about the causes, qualities, and consequences of emotions that are expressed to fulfill role expectations.