Challenges and opportunities in crowdsourced delivery planning and operations
Challenges and opportunities in crowdsourced delivery planning and operations
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DOI：
10.1007/s10288-021-00500-2
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发表时间：
2022-01
期刊：
影响因子：
--
通讯作者：
M. Savelsbergh;M. Ulmer
中科院分区：
文献类型：
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作者：
M. Savelsbergh;M. Ulmer
如何最好地把货物送到消费者手中，自古以来就是一个物流问题。然而，几乎所有的传统交付模式都涉及公司员工的一种形式，无论是制造货物的公司员工还是运输货物的公司员工。然而，随着零工经济的发展，一种不涉及公司员工的新模式出现了：依赖众包交付。众包交付包括招募个人来交付货物，并通过互联网与这些个人进行互动。在众包交付中，与个人的互动通常通过平台进行。重要的是，众包快递员不受雇于平台，这从根本上改变了货物交付的规划和执行：交付能力不再由管理交付的公司（完全）控制。我们提出了这些挑战，回顾了研究界如何提出应对这些挑战，并详细阐述了尚未解决的挑战。
How to best deliver goods to consumers has been a logistics question since time immemorial. However, almost all traditional delivery models involved a form of company employees, whether employees of the company manufacturing the goods or whether employees of the company transporting the goods. With the growth of the gig economy, however, a new model not involving company employees has emerged: relying on crowdsourced delivery. Crowdsourced delivery involves enlisting individuals to deliver goods and interacting with these individuals using the internet. In crowdsourced delivery, the interaction with the individuals typically occurs through a platform. Importantly, the crowdsourced couriers are not employed by the platform and this has fundamentally changed the planning and execution of the delivery of goods: the delivery capacity is no longer under (full) control of the company managing the delivery. We present the challenges this introduces, review how the research community has proposed to handle some of these challenges, and elaborate on the challenges that have not yet been addressed.