Patients’ Interactions with Health Providers
Patients’ Interactions with Health Providers
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患者与医疗服务提供者的互动
DOI：
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发表时间：
2002
期刊：
影响因子：
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通讯作者：
C. Gallois
中科院分区：
文献类型：
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作者：
B. Watson;C. Gallois
两项研究调查了健康提供者和患者之间的互动，使用Semin和Fiedler的语言类别模型。在研究1中，语言类别模型被用来检查的语言组间偏见的水平在描述与卫生专业人员在医院的谈话的看法。结果表明，一个有利的语言偏向卫生专业人员在令人满意的谈话，但不满意的谈话中的语言组间偏见水平低。在研究2中，患者和卫生专业人员在录像互动的语言进行了检查的语言组间偏见的水平。人际显着的互动表现出较少的语言组间偏见比组间的。结果还表明，卫生专业人员在与患者的所有类型的医疗接触中具有较高的控制水平。然而，患者能够作为个体而不仅仅是作为专业人员与卫生专业人员互动的程度是互动满意度的关键决定因素。
Two studies investigated interactions between health providers and patients, using Semin and Fiedler’s linguistic category model. In Study 1 the linguistic category model was used to examine perceptions of the levels of linguistic intergroup bias in descriptions of conversations with health professionals in hospitals. Results indicated a favourable linguistic bias toward health professionals in satisfactory conversations but low levels of linguistic intergroup bias in unsatisfactory conversations. In Study 2, the language of patients and health professionals in videotaped interactions was examined for levels of linguistic intergroup bias. Interpersonally salient interactions showed less linguistic intergroup bias than did intergroup ones. Results also indicate that health professionals have high levels of control in all types of medical encounters with patients. Nevertheless, the extent to which patients are able to interact with health professionals as individuals, rather than only as professionals, is a key determinant of satisfaction with the interaction.