The information center
The information center
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信息中心
DOI：
10.1002/npr.4040060110
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发表时间：
1986
期刊：
影响因子：
--
通讯作者：
M. Goldstein
中科院分区：
文献类型：
--
作者：
M. Goldstein
由于很少或根本没有机会获得本组织管理信息系统或数据处理部门提供的受过技术培训的资源，这些部门往往为用户提供的服务很差，因此用户只能自己照顾自己。最初，大多数管理信息系统部门都不愿意推广个人计算机，作为向用户提供本地计算机支持的一种手段。但随着个人计算机的使用越来越频繁，这些MIS部门意识到这项新技术不能被忽视。一些公司决定个人电脑必须受到控制。其中一些公司要求其MIS部门批准所有PC采购。其他组织建立了内部计算机仓库，并与供应商签订了总采购合同。但是用户支持仍然是一个问题，而且，由于技术的性质，支持是一个比非基于PC的应用程序更重要的问题。虽然基于个人计算机的应用程序比在大型主机计算机上操作的应用程序更容易操作，但个人计算机灵活性的增加及其更广泛的不熟练用户基础意味着，用户需要的培训和支助比大多数管理信息系统部门准备提供的要多。从大型机和小型机到微型机的技术变化的一个结果是，公司必须承担更多的责任，而这些责任传统上是由供应商承担的。
BackgroundWith little or no access to the technically trained resources that are available in the organization’s management information systems or data processing departments, the users, who had often been poorly served by these departments, were left to fend for themselves. Originally, most MIS departments were reluctant to promote the personal computer as a means of providing the user with local computer support. But as the use of the personal computer became more frequent, these MIS departments realized that this new technology could not be ignored. Some companies decided that personal computers must be controlled. A number of these companies required their MIS departments to approve all PC purchases. Others established internal computer stores and master purchase contracts with vendors. But user support continued to remain a problem.Furthermore, because of the nature of the technolo-gy, support was an even more significant issue than in non-PC-based applications. While PC-based applications are easier to operate than applications that are operated on large, mainframe computers, the PCs’ increased flexibility and their broader base of unsophisticated users meant that the users required more training and support than most MIS departments were prepared to offer. One result of the change in technology from mainframe and minicomputers to microcomputers is that the company must assume more of the responsibilities that the vendors had traditionally fulfilled.