Virtually in this together - how web-conferencing systems enabled a new virtual togetherness during the COVID-19 crisis
Virtually in this together - how web-conferencing systems enabled a new virtual togetherness during the COVID-19 crisis
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DOI：
10.1080/0960085x.2020.1814680
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发表时间：
2020-09-20
影响因子：
9.5
通讯作者：
Schneider, Johannes
中科院分区：
文献类型：
--
作者：
Hacker, Janine;vom Brocke, Jan;Schneider, Johannes
遏制COVID-19传播的法规对企业、机构和个人的影响达到了大多数人从未见过的程度。信息系统研究人员已经开始讨论信息技术在帮助人们管理这种情况中的作用。这项研究基于对丰富数据集的分析，为这一论述提供了信息和证据：从2020年3月开始，我们收集了约300万条推文，记录了人们在COVID-19危机期间使用Zoom等网络会议系统（WCS）的情况。将文本挖掘技术应用于Twitter数据，并借鉴启示理论，我们得出五个启示和五个限制在危机期间使用WCS。根据我们的分析，我们的论点是，WCS作为一种社交技术出现，通过促进访问因COVID-19缓解工作而“锁定”的日常活动和联系，导致了新的虚拟团结。我们发现，WCS促进了不可能发生，否则，WCS的使用导致了人们生活的各个方面的独特融合的遭遇。通过我们的分析，我们得出了未来研究的意义和方向，以解决现有的限制，并实现这一时期的强制数字化的潜力。
Regulations to contain the spread of COVID-19 have affected corporations, institutions, and individuals to a degree that most people have never seen before. Information systems researchers have initiated a discourse on information technology's role in helping people manage this situation. This study informs and substantiates this discourse based on an analysis of a rich dataset: Starting in March 2020, we collected about 3 million tweets that document people's use of web-conferencing systems (WCS) like Zoom during the COVID-19 crisis. Applying text-mining techniques to Twitter data and drawing on affordance theory, we derive five affordances of and five constraints to the use of WCS during the crisis. Based on our analysis, our argument is that WCS emerged as a social technology that led to a new virtual togetherness by facilitating access to everyday activities and contacts that were "locked away" because of COVID-19-mitigation efforts. We find that WCS facilitated encounters that could not have taken place otherwise and that WCS use led to a unique blending of various aspects of people's lives. Using our analysis, we derive implications and directions for future research to address existing constraints and realise the potentials of this period of forced digitalisation.