Neural Generation Meets Real People: Building a Social, Informative Open-Domain Dialogue Agent

Neural Generation Meets Real People: Building a Social, Informative Open-Domain Dialogue Agent
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DOI:
10.48550/arxiv.2207.12021
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发表时间:
2022-07
期刊:
ArXiv
影响因子:
--
通讯作者:
Ethan A. Chi;Ashwin Paranjape;A. See;Caleb Chiam;Kathleen Kenealy;Swee Kiat Lim;Amelia Hardy;Chetanya Rastogi;Hao Li;Alexander Iyabor;Yutong He;Hari Sowrirajan;Peng Qi;Kaushik Ram Sadagopan;Nguyet Minh Phu;Dilara Soylu;Jillian Tang;A. Narayan;Giovanni Campagna;Christopher D. Manning
Ethan A. Chi;Ashwin Paranjape;A. See;Caleb Chiam;Kathleen Kenealy;Swee Kiat Lim;Amelia Hardy;Chetanya Rastogi;Hao Li;Alexander Iyabor;Yutong He;Hari Sowrirajan;Peng Qi;Kaushik Ram Sadagopan;Nguyet Minh Phu;Dilara Soylu;Jillian Tang;A. Narayan;Giovanni Campagna;Christopher D. Manning
中科院分区:
其他
文献类型:
--
作者:
Ethan A. Chi;Ashwin Paranjape;A. See;Caleb Chiam;Kathleen Kenealy;Swee Kiat Lim;Amelia Hardy;Chetanya Rastogi;Hao Li;Alexander Iyabor;Yutong He;Hari Sowrirajan;Peng Qi;Kaushik Ram Sadagopan;Nguyet Minh Phu;Dilara Soylu;Jillian Tang;A. Narayan;Giovanni Campagna;Christopher D. Manning

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We present Chirpy Cardinal, an open-domain social chatbot. Aiming to be both informative and conversational, our bot chats with users in an authentic, emotionally intelligent way. By integrating controlled neural generation with scaffolded, hand-written dialogue, we let both the user and bot take turns driving the conversation, producing an engaging and socially fluent experience. Deployed in the fourth iteration of the Alexa Prize Socialbot Grand Challenge, Chirpy Cardinal handled thousands of conversations per day, placing second out of nine bots with an average user rating of 3.58/5.