An Assessment-based Solution to a Human-Service Employee Performance Problem
An Assessment-based Solution to a Human-Service Employee Performance Problem
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基于评估的人力服务员工绩效问题解决方案
DOI：
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发表时间：
2013
影响因子：
2.2
通讯作者：
Leigh Ann Strain
中科院分区：
文献类型：
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作者：
J. E. Carr;David A. Wilder;Lina M. Majdalany;David Mathisen;Leigh Ann Strain
PDC-HS指出，缺乏关于参与者职责的适当培训，以及缺乏业绩反馈，是造成业绩问题的原因。结果，在8个治疗室实施了针对参与者职责和绩效反馈的培训的干预措施；干预措施提高了所有治疗室的绩效。这项初步验证研究表明，PDC-HS在解决人类服务环境中的性能问题方面可能被证明是有用的。
The PDC-HS implicated a lack of proper training on participant duties and a lack of performance feedback as contributors to the performance problems. As a result, an intervention targeting training on participant duties and performance feedback was implemented across eight treatment rooms; the intervention increased performance in all rooms. This preliminary validation study suggests the PDC-HS may prove useful in solving performance problems in human-service settings.