The Emotional Impact of Multi-Factor Authentication for University Students
The Emotional Impact of Multi-Factor Authentication for University Students
复制标题
多因素身份验证对大学生的情感影响
DOI：
10.1145/3491101.3516809
复制
发表时间：
2022
期刊：
影响因子：
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通讯作者：
Nathan B. Wade
中科院分区：
文献类型：
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作者：
Davis Arnold;Benjamin Blackmon;Brenda D. Gibson;Anthony Moncivais;Garrett B. Powell;Megan Skeen;Michael Kelland Thorson;Nathan B. Wade
阿比林基督教大学最近向整个学生群体推出了多因素身份验证 (MFA)。之前的研究发现，大学环境中经常出现关于 MFA 的负面反应和异议。这可能会导致合规性下降或使用安全性较低的密码进行补偿。我们假设这些反应与使用所需的 MFA 执行关键任务的情绪影响有关。我们对采用双因素身份验证的用户感知进行了实证研究 (n=465)。我们的研究结果表明，由于许多需要 MFA 的任务具有时间敏感性，大学生可能会对 MFA 产生强烈的负面情绪，从而大大降低他们对其实用性和可用性的看法。然而，我们的研究结果还表明，当用户因 MFA 感到更加个人安全时，这些负面情绪至少可以部分缓解，而 MFA 可以部分通过推出策略和沟通来控制。
Abilene Christian University recently rolled out multi-factor authentication (MFA) to the entire student body. Previous work has found frequent negative reactions and dissent experienced in university settings in regard to MFA. This can lead to decreased compliance or the use of less secure passwords to compensate. We hypothesize these responses are tied to the emotional impact of using required MFA for critical tasks. We present an empirical study on user perception of adopting two-factor authentication (n=465). Our findings indicate that, due to the time sensitive nature of many tasks that required MFA, university students are likely to experience strong negative emotions towards MFA that drastically lower their perceptions of its utility and usability. However, our findings also show that these negative emotions can be at least partially mitigated when users feel more personally secure due to MFA, which can in part be controlled by rollout strategy and communication.