Fundamentals of service science
Fundamentals of service science
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DOI：
10.1007/s11747-007-0058-9
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发表时间：
2008-03-01
影响因子：
18.2
通讯作者：
Spohrer, Jim
中科院分区：
文献类型：
--
作者：
Maglio, Paul P.;Spohrer, Jim
服务系统是人、技术、连接内部和外部服务系统的价值主张以及共享信息（例如，语言、法律、措施和方法）。服务科学是服务系统的研究，旨在为系统的服务创新奠定基础。服务科学将组织和人类的理解与商业和技术的理解相结合，以分类和解释存在的许多类型的服务系统，以及服务系统如何相互作用和发展以共同创造价值。我们的目标是应用科学的理解来提高我们设计，改进和扩展服务系统的能力。为了取得进展，我们认为服务主导逻辑提供了正确的视角，词汇和假设，以建立服务系统，其配置和交互模式的理论。简单地说，服务主导逻辑可能是服务科学的哲学基础，服务体系可能是服务科学的基本理论建构。
Service systems are value-co-creation configurations of people, technology, value propositions connecting internal and external service systems, and shared information (e.g., language, laws, measures, and methods). Service science is the study of service systems, aiming to create a basis for systematic service innovation. Service science combines organization and human understanding with business and technological understanding to categorize and explain the many types of service systems that exist as well as how service systems interact and evolve to co-create value. The goal is to apply scientific understanding to advance our ability to design, improve, and scale service systems. To make progress, we think service dominant logic provides just the right perspective, vocabulary, and assumptions on which to build a theory of service systems, their configurations, and their modes of interaction. Simply put, service-dominant logic may be the philosophical foundation of service science, and the service system may be its basic theoretical construct.