Identifying and ranking the effective factors on selecting Enterprise Resource Planning (ERP) system using the combined Delphi and Shannon Entropy approach
Identifying and ranking the effective factors on selecting Enterprise Resource Planning (ERP) system using the combined Delphi and Shannon Entropy approach
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使用德尔菲和香农熵相结合的方法识别和排序选择企业资源规划（ERP）系统的有效因素
DOI：
10.1016/j.sbspro.2012.04.063
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发表时间：
2012
期刊：
影响因子：
--
通讯作者：
Mohammad Mirkazemi Mood
中科院分区：
文献类型：
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作者：
Manouchehr Behboudi Asl;Amir Khalilzadeh;H. R. Youshanlouei;Mohammad Mirkazemi Mood
尽管在过去十年中，许多企业资源规划项目在不同领域取得了相当大的有形和无形发展，并使各组织获得了竞争优势，但仍有各种各样的组织在实施企业资源规划方面失败的故事。失败的最重要原因之一是各组织在确定适当系统的最重要标准方面漠不关心，因此在选择系统阶段方面存在不足。本文试图通过对以往文献和研究的全面研究，并结合专家的观点，找出企业在选择ERP系统时应该考虑的最重要的标准。因此，我们在本研究中采用了综合方法。在对文献进行全面回顾并提取所有已识别的标准后，采用德尔菲法，确定了成本、软件质量、供应商和软件能力为组织应考虑的主要因素。这些标准，然后，排名使用香农熵技术和供应商被确定为最重要的标准。
Despite the fact that during the last decade, many of the ERP projects have led to considerable tangible and intangible development in different areas and also to attain competitive advantages for organizations, there are a variety of stories of organizations failure in performing the ERP. One of the most important causes of failure is the organizations’ indifference in identifying the most important criteria of an appropriate system and therefore the insufficiency of selecting phase of the system. The present article tries to identify the most important criteria of ERP selection that organizations should put into account in the process of their selection, through a complete study on the past literature and researches and also including the exports’ view- points. Therefore, we have used a combined approach in this study. After a thorough review on literature and extracting all the identified criteria through the previous valid studies, using Delphi method, the following factors: cost, software quality, vendor and software capability were identified as the main factors which should be considered by the organizations. These criteria were, then, ranked using Shannon Entropy technique and the vendor was identified as the most important criterion.