Product Data Analytics Service Model for Manufacturing Company
Product Data Analytics Service Model for Manufacturing Company
复制标题
制造企业产品数据分析服务模式
DOI：
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发表时间：
2015
期刊：
影响因子：
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通讯作者：
Anne
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文献类型：
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作者：
Anne
制造商正在使用从嵌入产品的传感器获得的数据来创建创新的售后服务产品。服务为公司提供了创造和获取经济价值的重要机会。公司越来越关注如何提供服务，帮助客户实现价值。服务提供商正在从“实干家”转变为“问题解决者”，有能力协调复杂服务的交付。ABC是一家产品制造公司，正在从产品制造商转向产品服务系统(PSS)。然而，从产品到PPS系统的转变并不是微不足道的。本案例研究展示了产品数据分析服务(PDA)模型的使用如何帮助正在考虑使用大数据提供有竞争力的服务的公司。了解向服务的转变正在发生什么，对于所有产品公司未来的成功至关重要。
Manufacturers are using data obtained from sensors embedded in products to create innovative after-sales service offerings. Service offers companies significant opportunities to create and capture economic value. Firms are increasingly focusing on how they can deliver services that help their customers deliver value. Service providers are shifting from being ‘doers’ to becoming ‘problem solvers’, capable of orchestrating the delivery of complex services. ABC, a product manufacturing company is moving from a product manufacturer to a product-service system (PSS). However, the shift from a product to a PPS system is not trivial. This case study shows how the use of the product data analytics service (PDAS) model can help companies who are contemplating using Big Data to provide competitive services. Understanding what is happening in the shift to services is vital to the future success of all product companies.