The Role of "Active Listening'' in Informal Helping Conversations: Impact on Perceptions of Listener Helpfulness, Sensitivity, and Supportiveness and Discloser Emotional Improvement
The Role of "Active Listening'' in Informal Helping Conversations: Impact on Perceptions of Listener Helpfulness, Sensitivity, and Supportiveness and Discloser Emotional Improvement
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DOI：
10.1080/10570314.2014.943429
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发表时间：
2015-01-01
影响因子：
1.1
通讯作者：
Jones, Susanne M.
中科院分区：
文献类型：
--
作者：
Bodie, Graham D.;Vickery, Andrea J.;Jones, Susanne M.
本科生被随机分配到披露最近心烦意乱的问题，无论是训练有素的积极的听众（n = 41）或未经训练的听众（n = 130）。积极的倾听者被训练问开放性问题，解释内容，反映感受，使用假设检查以及非语言即时。口头和非口头的积极倾听行为被评为信号更多的情感意识和促进更大程度的情感改善，但不影响关系保证或解决问题的效用的看法。平均而言，语言行为的集合在预测结果方面比非语言行为更重要。结果有助于更大的文学制定的支持，积极倾听技术在麻烦的谈话中的特殊作用。
Undergraduate students were randomly assigned to disclose a recent upsetting problem to either a trained active listener (n = 41) or an untrained listener (n = 130). Active listeners were trained to ask open questions, paraphrase content, reflect feelings, and use assumption checking as well as be nonverbally immediate. Verbal and nonverbal active listening behaviors were rated as signaling more emotional awareness and promoting a greater degree of emotional improvement but did not affect perceptions of relational assurance or problem-solving utility. On average, the set of verbal behaviors were more important in the prediction of outcomes compared to the nonverbal behaviors. Results contribute to the larger literature on enacted support, suggesting particular roles for active listening techniques within troubles talk.