Evaluating the Social Media Profiles of Online Harassers: An Experimental Study of Attention and Attitudes
Evaluating the Social Media Profiles of Online Harassers: An Experimental Study of Attention and Attitudes
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评估在线骚扰者的社交媒体资料：注意力和态度的实验研究
DOI：
10.1145/3567557
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发表时间：
2023
影响因子：
--
通讯作者：
Davidson, Jill
中科院分区：
文献类型：
--
作者：
Schoenebeck, Sarita;Shen, Yu Yin;Davidson, Jill
网络骚扰无处不在。虽然大量的研究已经研究了在线骚扰的性质以及如何缓和它，但很少有研究探讨社交媒体用户如何评估在线骚扰者的个人资料。这对于帮助可能正在经历或观察骚扰的人快速有效地评估正在进行骚扰的用户非常重要。我们进行了一项实验室实验（N=45），当参与者在模拟Facebook，Twitter和Instagram个人资料上查看参与在线骚扰的用户的个人资料时，对他们进行眼睛跟踪。我们评估了他们看了什么样的配置文件元素，相对于对照组看了多长时间，以及他们对骚扰者配置文件的定性态度。结果显示，参与者比非骚扰用户更快地查看骚扰用户的帖子历史。他们也更有可能回忆起骚扰配置文件比非骚扰配置文件。然而，他们不会花更多的时间在骚扰个人资料上。了解用户关注和回忆的内容可能会为支持经历或观察在线骚扰的人提供新的设计机会。
Online harassment is pervasive. While substantial research has examined the nature of online harassment and how to moderate it, little work has explored how social media users evaluate the profiles of online harassers. This is important for helping people who may be experiencing or observing harassment to quickly and efficiently evaluate the user doing the harassing. We conducted a lab experiment (N=45) that eye-tracked participants while they viewed profiles of users who engaged in online harassment on mock Facebook, Twitter, and Instagram profiles. We evaluated what profile elements they looked at and for how long relative to a control group, and their qualitative attitudes about harasser profiles. Results showed that participants look at harassing users' post history more quickly than non-harassing users. They are also somewhat more likely to recall harassing profiles than non-harassing profiles. However, they do not spend more time on harassing profiles. Understanding what users pay attention to and recall may offer new design opportunities for supporting people who experience or observe harassment online.