The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle
The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle
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DOI：
10.1016/j.jesp.2014.01.005
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发表时间：
2014-05-01
影响因子：
3.5
通讯作者：
Epley, Nicholas
中科院分区：
文献类型：
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作者：
Waytz, Adam;Heafner, Joy;Epley, Nicholas
复杂的技术正在越来越多地取代人类的思维，以执行从医学到教育再到交通运输等领域的复杂任务。我们研究了人们信任这种技术的意愿的一个重要的理论决定因素，即在具有实际重要性的自动驾驶领域中，非人类代理人被拟人化的程度。使用驾驶模拟器的参与者驾驶一辆普通汽车，一辆能够控制转向和速度的自动驾驶汽车，或者一辆具有额外拟人化特征的类似自动驾驶汽车姓名，性别和声音。行为，生理和自我报告的措施表明，参与者相信，车辆将执行更称职，因为它获得了更多的拟人化功能。当技术看起来拥有类似人类的思维时，它似乎能够更好地执行其预期的设计。这些结果表明人性化技术的有意义的后果，也提供了对人类客观化的逆过程的见解。(c)版权所有© 2014 Elsevier Inc.
Sophisticated technology is increasingly replacing human minds to perform complicated tasks in domains ranging from medicine to education to transportation. We investigated an important theoretical determinant of people's willingness to trust such technology to perform competently the extent to which a nonhuman agent is anthropomorphized with a humanlike mind in a domain of practical importance, autonomous driving. Participants using a driving simulator drove either a normal car, an autonomous vehicle able to control steering and speed, or a comparable autonomous vehicle augmented with additional anthropomorphic features name, gender, and voice. Behavioral, physiological, and self-report measures revealed that participants trusted that the vehicle would perform more competently as it acquired more anthropomorphic features. Technology appears better able to perform its intended design when it seems to have a humanlike mind. These results suggest meaningful consequences of humanizing technology, and also offer insights into the inverse process of objectifying humans. (c) 2014 Elsevier Inc All rights reserved.