"All in the Same Boat": Tradeoffs of Voice Assistant Ownership for Mixed-Visual-Ability Families
"All in the Same Boat": Tradeoffs of Voice Assistant Ownership for Mixed-Visual-Ability Families
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DOI：
10.1145/3313831.3376225
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发表时间：
2020-04
期刊：
影响因子：
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通讯作者：
Kevin M. Storer;Tejinder K. Judge;S. Branham
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文献类型：
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作者：
Kevin M. Storer;Tejinder K. Judge;S. Branham
越来越多的证据表明，语音助理（VA）受到视力障碍（PWVI）患者的高度重视，而视力正常的用户则不那么重视。然而，许多人被部署在残疾人和视力正常的家庭成员居住的家中。研究人员还没有研究在一个人有视力障碍而其他人没有的情况下，VA的使用和感知的益处是否会受到影响。我们与合作伙伴进行了六次深入访谈，以了解混合视觉能力家庭中家庭VA使用的模式。虽然PWVI更有动力获得VA，更频繁地使用它们，并更主动地了解它们的功能，但有视力的合作伙伴发现了在家中安装VA的类似好处和缺点。我们发现，VA的普遍可用性都均衡的经验能力，并提出了复杂的权衡家庭的人际关系，家庭劳动和人身安全，这是权衡对PWVI的可访问性的好处和复杂的决定，以充分整合VA在家里。
A growing body of evidence suggests Voice Assistants (VAs) are highly valued by people with vision impairments (PWVI) and much less so by sighted users. Yet, many are deployed in homes where both PWVI and sighted family members reside. Researchers have yet to study whether VA use and perceived benefits are affected in settings where one person has a visual impairment and others do not. We conducted six in-depth interviews with partners to understand patterns of domestic VA use in mixed-visual-ability families. Although PWVI were more motivated to acquire VAs, used them more frequently, and learned more proactively about their features, partners with vision identified similar benefits and disadvantages of having VAs in their home. We found that the universal usability of VAs both equalizes experience across abilities and presents complex tradeoffs for families-regarding interpersonal relationships, domestic labor, and physical safety-which are weighed against accessibility benefits for PWVI and complicate the decision to fully integrate VAs in the home.