What makes it so hard to look and to listen? Exploring the use of the Cognitive and Affective Supervisory Approach with children's social work managers
What makes it so hard to look and to listen? Exploring the use of the Cognitive and Affective Supervisory Approach with children's social work managers
复制标题
是什么让观看和聆听变得如此困难？
DOI：
10.1080/02650533.2018.1439460
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发表时间：
2018
影响因子：
1.4
通讯作者：
Turney D
中科院分区：
文献类型：
--
作者：
Turney D
本文报告了ESRC资助的一个知识交流项目的结果，该项目旨在探索创新的监管方法对社会工作从业者的评估和决策实践的贡献。认知和情感监督方法(CASA)由最初旨在从犯罪证人和受害者那里获得最佳证据的认知访谈技术提供信息。这一模式适用于儿童保育社会工作监管环境，旨在提高可供决策使用的信息的数量和质量。它促进了“事件信息”和“情绪信息”的报告，使参与者回忆起的事件及其赋予它们的意义更详细的画面浮现出来。两个地方当局的儿童服务机构的实习监督员承诺将CASA引入监督会议，并通过提供定期反思小组讨论来支持这方面的工作。该项目的发现突显了“详细观察”的实践者和“主动倾听”的监督者所面临的挑战。论文最后承认，CASA对决策的成功贡献取决于监管人员发展其技能的动机和信心，以及对反思监管做法和空间的组织承诺和资源。
This paper reports on the findings of an ESRC-funded Knowledge Exchange project designed to explore the contribution of an innovative approach to supervision to social work practitioners’ assessment and decision-making practices. The Cognitive and Affective Supervisory Approach (CASA) is informed by cognitive interviewing techniques originally designed to elicit best evidence from witnesses and victims of crime. Adapted here for use in childcare social work supervision contexts, this model is designed to enhance the quantity and quality of information available for decision-making. Facilitating the reporting of both ‘event information’ and ‘emotion information’, it allows a more detailed picture to emerge of events, as recalled by the individual involved, and the meaning they give to them. Practice supervisors from Children’s Services in two local authorities undertook to introduce the CASA into supervision sessions and were supported in this through the provision of regular reflective group discussions. The project findings highlight the challenges for practitioners of ‘detailed looking’ and for supervisors of ‘active listening’. The paper concludes by acknowledging that the CASA’s successful contribution to decision-making is contingent on both the motivation and confidence of supervisors to develop their skills and an organisational commitment to, and resourcing of, reflective supervisory practices and spaces.