Displaced Interactions in Human-Automation Relationships: Transparency over Time
Displaced Interactions in Human-Automation Relationships: Transparency over Time
复制标题
人机关系中的交互错位：随着时间的推移透明度
DOI：
10.1007/978-3-319-91122-9_17
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发表时间：
2018
影响因子：
5.2
通讯作者：
C. Miller
中科院分区：
文献类型：
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作者：
C. Miller
自动化系统中的透明度（大致上，提供有关自动化系统正在做什么以及为什么做的信息，可能在多个抽象层次和目标导向性上）已经多次被证明可以改善人机交互和性能，以及人类的接受和信任。然而，在动作执行时提供透明信息存在一个根本问题：具体地说，通常促使包括自动化系统的过度的人类工作量可能不允许吸收透明信息。我们建议“取代”提供透明的信息在时间和/或空间从执行的时间，并显示这种方法是如何绑定到有益的发现任务前的规划和任务后的汇报和解释，在人类自动化的互动。
Transparency (roughly, the provision of information about what the automated system is doing and why, potentially at multiple levels of abstraction and goal directedness) in automated systems has repeatedly been shown to improve human-machine interaction and performance, as well as human acceptance and trust. Nevertheless, there is a fundamental problem with providing transparency information at the time of action execution: specifically, that excessive human workload, which typically motivates the inclusion of automated systems, may not permit the absorption of the transparent information. We propose “displacing” the provision of transparent information in time and/or space from the time of execution and show how this approach is tied to beneficial findings for pre-mission planning and post-mission debriefing and explanations in human-automation interaction.