Stuck in the middle with you: The effects of incongruency of senior and middle managers’ orientations on TQM programmes
Stuck in the middle with you: The effects of incongruency of senior and middle managers’ orientations on TQM programmes
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与你夹在中间：高层和中层管理人员定位不一致对全面质量管理计划的影响
DOI：
10.1108/01443571011029976
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发表时间：
2010
影响因子：
9.9
通讯作者：
A. Wilkinson
中科院分区：
文献类型：
--
作者：
E. Soltani;A. Wilkinson
目的-本文的目的是扩大Pelz效应解释高层管理人员的方向和全面质量管理（TQM）的基本假设之间的不一致对中层管理人员自己的方向和TQM本身的影响。设计/方法/方式-使用来自不同部门的三个组织的多案例研究方法，作者进行了68个半结构化的采访，在高层和中层管理人员。结果-研究结果在很大程度上支持了Pelz效应，即高级管理人员通过他们的工作，在建立TQM组织的基调和氛围方面发挥了重要影响力。研究发现，高级管理人员对TQM的检测、反应策略和硬方面的依赖--而不是预防、主动策略和软的以人为本的问题--导致：第一，中层管理人员遵守短期战术导向，而不是长期承诺。
Purpose – The purpose of this paper is to extend the Pelz Effect to explain the effects of incongruence between senior managers' orientations and underlying assumptions of total quality management (TQM) on middle managers' own orientations and on TQM itself.Design/methodology/approach – Using a multi‐case study approach of three organisations from different sectors, the authors conducted 68 semi‐structured interviews with managers at both senior and middle levels.Findings – The findings largely support the Pelz Effect in that senior management exerts a major influence in establishing the tone and atmosphere of the TQM organisation by their orientations and attitudes towards the underlying principles of it. It has been found that senior managers' reliance on detection, reactive strategies and hard aspects of TQM – as opposed to prevention, proactive strategies and soft people‐based issues – resulted in: first, middle managers' compliance with short‐term tactical orientations rather than long‐term commitmen...