EMOTION IN THE WORKPLACE - A REAPPRAISAL
EMOTION IN THE WORKPLACE - A REAPPRAISAL
复制标题
DOI：
10.1177/001872679504800201
复制
发表时间：
1995-02-01
期刊：
影响因子：
5.7
通讯作者：
HUMPHREY, RH
中科院分区：
文献类型：
--
作者：
ASHFORTH, BE;HUMPHREY, RH
虽然工作经验充满了情绪，但研究通常忽略了日常情绪对组织生活的影响。此外，组织学者和实践者经常认为情绪性是理性的对立面，因此经常对情绪持有轻蔑的看法。这导致了四种制度化的机制来调节工作场所的情绪体验和表达：（1）中和，（2）缓冲，（3）规定，（4）正常化情绪。相反，这种观点，我们认为，情感和理性是相互渗透的，情感是一个不可分割的一部分，组织生活，情感往往是功能的组织。这一论点是由应用程序来说明动机，领导和群体动力学。
Although the experience of work is saturated with emotion, research has generally neglected the impact of everyday emotions on organizational life. Further, organizational scholars and practitioners frequently appear to assume that emotionality is the antithesis of rationality and, thus, frequently hold a pejorative view of emotion. This has led to four institutionalized mechanisms for regulating the experience and expression of emotion in the workplace: (1) neutralizing, (2) buffering, (3) prescribing, and (4) normalizing emotion. In contrast to this perspective, we argue that emotionality and rationality are interpenetrated, emotions are an integral and inseparable part of organizational life, and emotions are often functional for the organization. This argument is illustrated by applications to motivation, leadership, and group dynamics.