The Impact of Information and Communication Technology on Performance of Logistics Service Providers in Vietnam
The Impact of Information and Communication Technology on Performance of Logistics Service Providers in Vietnam
复制标题
信息和通信技术对越南物流服务提供商绩效的影响
DOI：
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发表时间：
2011
期刊：
影响因子：
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通讯作者：
LE HuyTan
中科院分区：
文献类型：
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作者：
T. Kawasaki;S. Hanaoka;LE HuyTan
信息和通信技术（ICT）已成为物流服务提供商（LSP）在物流市场上竞争的不可或缺的工具。LSP越来越依赖ICT为客户和其他利益相关者创造价值。信通技术使LSP受益主要有三个原因：降低成本和为客户提供更好的服务。在越南，ICT正在应用于国内物流行业，然而，LSP对ICT的现状和看法的细节并不为人所知。因此，本文首先试图澄清在越南的LSP，如外国和本地公司之间的ICT采用的状态。当地公司分为大、中、小型公司。分析了越南本土与国外物流服务商之间的技术差距。此外，在ICT实施的动力和障碍进行了描述。通常，ICT的引入使得LSP的性能得到改善。因此，ICT对企业绩效的影响进行了分析。分析是针对不同年龄、规模和类型的企业进行的，因为目前采用信通技术的水平和对收入的影响可能不同。研究地方政府改革的影响也很重要，可以帮助确保公司能够快速学习新技术，适应供应链技术的变化趋势。预计政府将提出物流和货物运输的产业政策战略。
Information and Communication Technology (ICT) has become an indispensable tool for logistics service providers (LSPs) to be competitive in the logistics market. LSPs increasingly relied upon ICT to create value for customers and other stakeholders. ICT benefits LSPs mainly for three reaons: cost reduction and better service to the customer. In Vietnam, ICT is being applied across domestic logistics industries, however, details on status and perception by LSPs towards ICT are not well-known. Therefore, the paper firstly attempts to clarify the status of ICT adoption among LSPs in Vietnam, such as foreign and local firms. The local firms are classified into large, medium and small firms. The technological gap be-tween local and foreign LSPs in Vietnam are also analyzed. Besides, the motivators and barriers in ICT implementation are described. In general, ICT are introduced so that the performance of LSPs is improved. Thus, identification of the impact of ICT on firm performance are analyzed. The anlaysis were conducted for different ages, sizes and types of business since the current level of ICT adoption and impact on the revenue is likely to be different. It is also important to examine the implications of local government reform, and can help to make sure that the company can be able to learn new technologies quickly, adapt to changing trends in supply chain technology. Government is expected to present an industrial policy strategy for logistics and the transport of goods.