Social Impact of Recharging Activity in Long-Term HRI and Verbal Strategies to Manage User Expectations During Recharge.
Social Impact of Recharging Activity in Long-Term HRI and Verbal Strategies to Manage User Expectations During Recharge.
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DOI：
10.3389/frobt.2018.00023
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发表时间：
2018
影响因子：
3.4
通讯作者：
Aylett R
中科院分区：
文献类型：
--
作者：
Deshmukh A;Lohan KS;Rajendran G;Aylett R
社交机器人执行任务来帮助人类进行日常活动。然而，如果他们没有达到期望，这可能会影响他们的接受度。这项工作研究了由充电引起的服务退化，在此期间机器人是不活跃的。我们描述了在生态有效的办公环境中进行的两项研究。在第一个长期研究（3周）中，我们调查了社交机器人充电行为引起的服务退化。在第二项研究中，我们探讨了在充电期间管理用户期望的社交策略。我们的研究结果表明，使用语言策略（透明、道歉和礼貌）可以使机器人在充电时更容易被用户接受。
Social robots perform tasks to help humans in their daily activities. However, if they fail to fulfill expectations this may affect their acceptance. This work investigates the service degradation caused by recharging, during which the robot is socially inactive. We describe two studies conducted in an ecologically valid office environment. In the first long-term study (3 weeks), we investigated the service degradation caused by the recharging behavior of a social robot. In the second study, we explored the social strategies used to manage users’ expectations during recharge. Our findings suggest that the use of verbal strategies (transparency, apology, and politeness) can make robots more acceptable to users during recharge.