Voice-Controlled Intelligent Personal Assistants to Support Aging in Place
Voice-Controlled Intelligent Personal Assistants to Support Aging in Place
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DOI：
10.1111/jgs.16217
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发表时间：
2019-10-16
影响因子：
6.3
通讯作者：
Lindquist, Lee A.
中科院分区：
文献类型：
--
作者：
O'Brien, Katherine;Liggett, Anna;Lindquist, Lee A.
背景/目标许多老年人希望在适当的地方变老，而声控智能个人助理(如Amazon Echo和Google Home)可能会支持未得到满足的家庭需求。之前没有研究过老年人在现实世界中使用VIPA的情况。我们试图探索老年人和照顾者如何利用VIPA。对2015年1月至2018年1月期间发布的所有Amazon Echo经过验证的购买评论进行设计/测量回顾，筛选与健康相关的老年人关键词。对不限成员名额的审查进行了定性分析，以确定相关主题。结果检索到73549篇综述，随后进行关键词过滤，共分析了125篇综述。确定了五个主要主题：(1)娱乐(对于两个非常年长的公民来说，水平省略我们真的很享受Echo的乐趣。她给我们讲笑话，回答问题，播放音乐。)；(2)友谊(“一个独居的高年级学生，我现在有亚历克斯可以交谈了。”)；(3)家庭控制；(4)提醒(“我需要一些东西来提供我记不住的信息，比如日期、日期或我的日程安排，我强烈推荐给任何有记忆困难的人”)；以及(5)紧急沟通。一些人认为这减轻了照顾者的负担。“横向省略你也会因为害怕加重照顾者的负担而感到内疚。Alexa已经在很大程度上缓解了这一问题。“具体地说，照顾者发现：通过制作她年轻时的歌曲播放列表，无论是提供护理、家庭或专业照顾者的人，都可以简单地请求合适的歌曲，以抚慰、改变方向或分散母亲的注意力。”或者，负面评论者认为VIPA误解了他们的意思，或者无法充分回应特定的健康问题。结论VIPA是一种低成本的人工智能，可以支持家里的老年人，并有可能减轻照顾者的负担。这项研究首次探索VIPA在老年人中的使用，还需要进一步的研究来研究VIPA在支持老年人就地衰老方面的直接好处。
BACKGROUND/OBJECTIVES Many older adults wish to age in place, and voice-controlled intelligent personal assistants (VIPAs; eg, Amazon Echo and Google Home) potentially could support unmet home needs. No prior studies have researched the real-world use of VIPAs among older adults. We sought to explore how older adults and caregivers utilize VIPAs. DESIGN/MEASUREMENT Retrospective review of all verified purchase reviews of the Amazon Echo posted on between January 2015 and January 2018, with filtering for health-related older adult key words. Open-ended reviews were qualitatively analyzed to identify relevant themes. RESULTS On retrieval, there were 73 549 reviews; and with subsequent key word filtering, 125 total reviews were subsequently analyzed. Five major themes were identified: (1) entertainment ("For two very senior citizens horizontal ellipsis we have really had fun with Echo. She tells us jokes, answers questions, plays music.); (2) companionship ("A senior living alone horizontal ellipsis I now have Alex to talk to."); (3) home control; (4) reminders ("I needed something that would provide me with information I couldn't remember well, such as the date, day, or my schedule horizontal ellipsis I highly recommend for anyone with memory challenges"); and (5) emergency communication. Several felt it reduced burdening caregivers. " horizontal ellipsis You also feel guilt from fear of overburdening your caregivers. Alexa has alleviated much of this." Specifically, caregivers found that: "By making playlists of songs from her youth whoever is providing care, family or professional caregiver, can simply request the right song for the moment in order to sooth, redirect, or distract Mom." Alternatively, negative reviewers felt the VIPA misunderstood them or could not adequately respond to specific health questions. CONCLUSION VIPAs are a low-cost artificial intelligence that can support older adults in the home and potentially reduce caregiver burden. This study is the first to explore VIPA use among older adults, and further studies are needed to examine the direct benefits of VIPAs in supporting aging in place.