Counterproductive knowledge behavior in volunteer work: perspectives from the theory of planned behavior and well-being theory
Counterproductive knowledge behavior in volunteer work: perspectives from the theory of planned behavior and well-being theory
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DOI：
10.1108/jkm-08-2021-0612
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发表时间：
2021-11
期刊：
影响因子：
--
通讯作者：
K. Shirahada;Yixin Zhang
中科院分区：
文献类型：
--
作者：
K. Shirahada;Yixin Zhang
目的本研究旨在基于计划行为和幸福感理论，识别非营利组织志愿者的适得其反的知识行为（CKB）及其影响因素。设计/方法/方式一个在线调查，收集496个有效的答案。构建了结构方程模型，并通过最大似然法估计了结构之间的关系。为了分析直接和间接影响，进行了2，000次自举运行。还进行了Kruskal-Wallis检验以分析变量之间的关系。结果-组织因素和个人的态度和看法相结合，可以用来解释CKB。知识共享方面的不安全感对社区知识共享的影响最大。竞争性的组织规范诱导CKB，而知识共享的组织规范没有显着的影响。此外，志愿者活动越自主，CKB越受抑制。然而，福祉并没有显著的直接影响。幸福感和自决程度高的志愿者对知识共享的不安全感明显低于幸福感和自决程度低的志愿者。实际影响-幸福感所产生的志愿服务并没有直接抑制CKB。为了通过减少CKB来提高组织效率，非营利组织管理者应该提供内在激励任务并与志愿者互动。独创性/价值--缺乏对CKB在志愿者组织的实证研究，因此，作者提出了一种新的方法，在志愿者活动中的知识管理。
Purpose This study aims to identify the counterproductive knowledge behavior (CKB) of volunteers in nonprofit organizations and its influencing factors, based on the theories of planned behavior and well-being. Design/methodology/approach An online survey was used to collect 496 valid responses. A structural equation model was constructed, and the relationships among the constructs were estimated via the maximum likelihood method. To analyze the direct and indirect effects, 2,000 bootstrapping runs were conducted. A Kruskal-Wallis test was also conducted to analyze the relationship between the variables. Findings A combination of organizational factors and individual attitudes and perceptions can be used to explain CKB. Insecurity about knowledge sharing had the greatest impact on CKB. A competitive organizational norm induced CKB while a knowledge-sharing organizational norm did not have a significant impact. Further, the more self-determined the volunteer activity was, the more the CKB was suppressed. However, well-being did not have a significant direct effect. Volunteers with high levels of well-being and self-determination had significantly lower levels of insecurity about knowledge sharing compared to those who did not. Practical implications Well-being arising from volunteering did not directly suppress CKB. To improve organizational efficiency by reducing CKB, nonprofit organization managers should provide intrinsically motivating tasks and interact with the volunteers. Originality/value There is a lack of empirical research on CKB in volunteer organizations; therefore, the authors propose a new approach to knowledge management in volunteer activities.