How Customers' Image and Evaluation of a Company Influence Customer Satisfaction and Customer Behavioral Intentions
How Customers' Image and Evaluation of a Company Influence Customer Satisfaction and Customer Behavioral Intentions
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客户对公司的形象和评价如何影响客户满意度和客户行为意图
DOI:
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发表时间:
2014
期刊:
影响因子:
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通讯作者:
and Osam Sato
中科院分区:
文献类型:
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作者:
Hideaki Kitanaka;Yoshiki Matsui;and Osam Sato