Measuring client satisfaction with assertive community treatment
Measuring client satisfaction with assertive community treatment
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DOI：
10.1176/ps.50.4.546
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发表时间：
1999-04-01
影响因子：
3.8
通讯作者：
Prince, PN
中科院分区：
文献类型：
--
作者：
Gerber, GJ;Prince, PN
目的：一个邮寄的调查被用来衡量严重的精神病患者的满意度与自信的社区治疗团队提供的服务。研究方法：1995年，向布罗克维尔（安大略）精神病医院的自信社区康复计划的所有174名客户邮寄了一份详细的35项调查表。结果：回收率为51%。与没有返回调查的客户相比，应答组的男性和诊断为精神分裂症的客户显着减少;应答者与该计划相关的时间更短。对调查答复的因素分析显示，三个主要组成部分占答复总方差的46%。这些因素是英特尔个人方面的照顾，客户参与治疗，药物和治疗问题。受访者普遍对该计划的服务感到满意，但他们对药物的副作用和他们服用的药物量不满意。结论：邮寄调查似乎是一种有效的和非侵入性的方式来收集满意度数据匿名的严重精神疾病的人谁是自信的社区治疗团队的客户，结果突出需要的团队可以解决的领域。
Objective: A mailed survey was used to measure satisfaction of seriously mentally ill clients with services provided by an assertive community treatment team. Methods: A detailed 35-item questionnaire was mailed in 1995 to all 174 clients of the Brockville (Ontario) Psychiatric Hospital's assertive community rehabilitation program. Results: The rate of return was 51 percent. Compared with clients who did not return the survey, the respondent group had significantly fewer males and fewer clients with a diagnosis of schizophrenia; respondents had been associated with the program for less time. Factor analysis of the survey responses revealed three principal components accounting for 46 percent of the total variance in responses. The factors were intel personal aspects of care, client involvement in treatment, and medication and treatment issues. Respondents were generally satisfied with service from the program, but they were dissatisfied with side effects of medication and the amount of medication they were taking. Conclusions: A mailed survey appears to be an efficient and nonintrusive way to collect satisfaction data anonymously from persons with serious mental illness who are clients of an assertive community treatment team, The results highlight areas of need that the team can address.