Children asking questions: speech interface reformulations and personification preferences
Children asking questions: speech interface reformulations and personification preferences
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孩子们提问：语音界面重构和拟人化偏好
DOI：
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发表时间：
2018
期刊：
影响因子：
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通讯作者：
A. Brush
中科院分区：
文献类型：
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作者：
S. Yarosh;Stryker Thompson;Kathleen Watson;Alice Chase;Ashwin Senthilkumar;Ye Yuan;A. Brush
语音助手的普及可以通过消除文本搜索的读写要求（例如打字、拼写）来支持儿童找到信息查询的答案。然而，大多数此类系统并不是针对儿童的特定需求和偏好而设计的，并且可能难以理解他们问题的意图。在我们的调查中，我们观察到 87 名儿童和 27 名成人与三个绿野仙踪语音界面进行交互，以获得需要重新表述的问题的答案。我们发现许多儿童和一些成人需要帮助才能重新制定有效的问题。我们报告了常见的重新制定类型（有效的和无效的）。我们还比较了三种版本的语音界面，采用不同的方法来指代自身（拟人化）和参与者（命名个性化）。我们发现孩子们更喜欢拟人化的界面，但命名个性化并不会影响偏好。我们将我们的发现与家庭语音系统设计的影响联系起来。
The pervasive availability of voice assistants may support children in finding answers to informational queries by removing the literacy requirements of text search (e.g., typing, spelling). However, most such systems are not designed for the specific needs and preferences of children and may struggle with understanding the intent of their questions. In our investigation, we observed 87 children and 27 adults interacting with three Wizard-of-Oz speech interfaces to arrive at answers to questions that required reformulation. We found that many children and some adults required help to reach an effective question reformulation. We report the common types of reformulations (both effective and ineffective ones). We also compared three versions of speech interfaces with different approaches to referring to itself (personification) and to the participant (naming personalization). We found that children preferred personified interfaces, but naming personalization did not affect preference. We connect our findings to implications for design of speech systems for families.