Ethical climate and service behaviours in nurses: The moderating role of employment type
Ethical climate and service behaviours in nurses: The moderating role of employment type
复制标题
护士的道德氛围和服务行为：就业类型的调节作用
DOI：
10.1111/jan.13961
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发表时间：
2019
影响因子：
3.8
通讯作者：
Gilal Faheem Gul
中科院分区：
文献类型：
--
作者：
Zhang Na;Gong Zhen-Xing;Xu Zhen;Gilal Faheem Gul
目的：探讨伦理气氛与护士服务行为的关系，并检验护士职业类型的调节作用。背景资料：由于我国大部分公立医院实行护士聘用“双轨制”，合同制护士和国家聘用制护士两种不同类型的护士同工不同酬，因此，如何更好地了解这两类护士的状况，并寻求有效的方法来提高护理质量，已成为医院管理者和护理管理者的当务之急。护理人员的服务水平。设计图：对2017年6月和7月从三家三级医院聘用的中国护士中收集的调查数据进行逐步多元回归分析。方法：采用伦理气氛量表和护士服务行为量表对350名护士中的298名（85.1%）进行调查。所得资料以描述性统计、验证性因素分析、相关系数等统计方法进行分析。（Pearson）、双尾t检验和逐步多元回归分析，以检验提出的假设。数据分析采用SPSS和. AMOS..结果如下：护士的角色外服务行为（ERSB）和整体服务行为之间存在统计学显著相关性，而护士的就业类型调节了拟议的关系。结论：医疗机构应重视伦理道德的培养，实施新的激励机制，更好地激励护士提供ERSB。
Aim: To explore the relationship between ethical climate (EC) and nurses’ service.behaviours (SB) and examine the moderating effect of nurses’ employment type..Background: As most public hospitals in China implement the “dual‐track system”.of nurses’ employment, the two different types of nurses, contract‐employed nurses.and state‐employed nurses, receive the different pay for the same work, which.results in they providing different SB. It has become critical for hospital administrators and nursing managers to understand better the state of two groups of nurses.and to find an effective method to improve the service level of the nursing workforce..Design: Stepwise multiple regression analyses of survey data collected in June and.July 2017 from Chinese nurses employed in three tertiary hospitals..Methods: Chinese nurses (298 of 350 [85.1%]) were interviewed using the Ethical.Climate Scale and Nurses’ Service Behaviour Scale. Data were analysed statistically.using descriptive statistics, confirmatory factor analysis, correlation coefficients.(Pearson), two‐tailed t‐test and stepwise multiple regression analyses were conducted to test the proposed hypotheses. Data were analysed using SPSS and.AMOS..Results: There were statistically significant correlations between EC and nurses’.extra‐role service behaviour (ERSB) and overall service behaviour and nurses’.employment type moderated the proposed relationships..Conclusion: Healthcare institutions should pay more attention to cultivate EC and.implement new incentive mechanism to better stimulate nurses to provide ERSB.