Means of Control in the Organization of Digitally Intermediated Care Work
Means of Control in the Organization of Digitally Intermediated Care Work
复制标题
数字中介护理工作组织中的控制手段
DOI：
--
复制
发表时间：
2020
期刊：
影响因子：
--
通讯作者：
Robyn Mayes
中科院分区：
文献类型：
--
作者：
Paula McDonald;Penny Williams;Robyn Mayes
促进护理工作的数字平台是中介市场的新进入者，它们的数量正在增长，以应对日益增长的护理服务需求。这项研究通过劳动过程理论的视角，考察了澳大利亚运营的数字平台所使用的控制手段，这些平台组织和指导残疾和老年护理。对条款和条件以及网站内容的分析揭示了影响劳工程序颁布的四种控制手段：将风险和责任从平台转移到工人和客户；将做生意的成本分摊给工人；规定合同安排；以及监测服务工作的质量标准。这些发现促进了人们对嵌入平台商业模式和工作组织中的权力关系如何指导不稳定的自由职业者劳动力的了解。更广泛地说，这项研究证明了劳动过程理论对理解新兴形式的工作和劳动的解释力。
Digital platforms that facilitate care work are new entrants to the intermediary marketplace and they are growing in number in response to rising demand for care services. This study examines, through the lens of labour process theory, the means of control utilized by digital platforms operating in Australia which organize and direct disability and aged care. The analysis of terms and conditions and website content reveals four means of control that influence the enactment of the labour process: Shifting risks and responsibilities from the platform to workers and clients; Apportioning the costs of doing business to workers; Dictating contractual arrangements; and Monitoring quality standards of service work. The findings advance knowledge of how power relations embedded in platform business models and the organization of work direct a precarious, freelance workforce. More broadly, the study demonstrates the explanatory power of labour process theory for understanding emergent forms of work and labour.