Consistency of personality in interactive characters: verbal cues, non-verbal cues, and user characteristics
Consistency of personality in interactive characters: verbal cues, non-verbal cues, and user characteristics
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DOI：
10.1006/ijhc.2000.0368
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发表时间：
2000-08-01
影响因子：
5.4
通讯作者：
Nass, C
中科院分区：
文献类型：
--
作者：
Isbister, K;Nass, C
这项研究考察了人们是否会像解读一个人的暗示一样，解读和回应互动角色中的言语（文本）和非言语（姿势）的个性暗示。在一项平衡的受试者间实验中（N = 40），内向和外向的参与者被随机配对两种类型一致的计算机角色中的一种：(1)与语言和非语言线索匹配的参与者的性格；(2)完全不匹配的参与者；或两种不一致的角色之一：(3)与语言线索匹配但不与非语言线索匹配；(4)与非语言线索匹配但不与语言线索匹配。参与者通过对角色的语言和非语言线索的评估，准确地识别出了角色的性格类型。无论参与者的性格如何，他们都更喜欢一贯的角色。一致的角色对人们的行为也有更大的影响——与一致的角色互动会导致人们的答案发生更大的变化，而不是与不一致的角色互动。最后，与之前的研究相反，参与者倾向于选择与自己性格互补的角色，而不是与自己性格相似的角色。本研究证明了编排交互式计算机角色呈现给计算机用户的整套线索的重要性，并强调了这些线索之间一致性的必要性。(C) 2000年学术出版社。
This study examined whether people would interpret and respond to verbal (text) and non-verbal cues (posture) of personality in interactive characters just as they interpret cues from a person. In a balanced, between-subjects experiment (N = 40), introverted and extroverted participants were randomly paired with one of two types of consistent computer characters: (1) matched participants' personality with both verbal and nonverbal cues or (2) completely mismatched the participant, or one of two types of inconsistent characters: (3) matched with verbal cues but not with non-verbal cues or (4) matched with non-verbal but not with verbal cues. Participants accurately identified the character's personality type in their assessment of its verbal and non-verbal cues. Preference was for consistent characters, regardless of participant personality. Consistent characters also had greater influence over peoples' behavior-interaction with consistent characters led to greater changes in people's answers than interaction with inconsistent characters. Finally, contrary to previous research, participants tended to prefer a character whose personality was complementary, rather than similar, with their own. This study demonstrates the importance of orchestrating the overall set of cues that an interactive computer character presents to the computer user, and emphasizes the need for consistency among these cues. (C) 2000 Academic Press.