Alexa, Google, Siri: What are Your Pronouns? Gender and Anthropomorphism in the Design and Perception of Conversational Assistants
Alexa, Google, Siri: What are Your Pronouns? Gender and Anthropomorphism in the Design and Perception of Conversational Assistants
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DOI：
10.18653/v1/2021.gebnlp-1.4
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发表时间：
2021-06
期刊：
影响因子：
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通讯作者：
Gavin Abercrombie;A. C. Curry;Mugdha Pandya;Verena Rieser
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文献类型：
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作者：
Gavin Abercrombie;A. C. Curry;Mugdha Pandya;Verena Rieser
对于人们对其对话式人工智能系统设计效果的担忧，科技公司做出了不同的回应。一些人声称，他们的语音助手实际上并不性别，也不像人类--尽管设计特点表明情况恰恰相反。我们通过分析用户在提到AI助手时使用的代词，将这些说法与用户的看法进行了比较。我们还检查了系统的响应以及它们产生的输出的程度，这些输出是性别和拟人化的。我们发现，尽管一些公司似乎在解决提出的道德问题，但在某些情况下，他们的说法似乎并不成立。特别是，我们的结果表明，系统的输出对于系统的人性化是模棱两可的，结果是用户倾向于人格化和性别化为系统。
Technology companies have produced varied responses to concerns about the effects of the design of their conversational AI systems. Some have claimed that their voice assistants are in fact not gendered or human-like—despite design features suggesting the contrary. We compare these claims to user perceptions by analysing the pronouns they use when referring to AI assistants. We also examine systems’ responses and the extent to which they generate output which is gendered and anthropomorphic. We find that, while some companies appear to be addressing the ethical concerns raised, in some cases, their claims do not seem to hold true. In particular, our results show that system outputs are ambiguous as to the humanness of the systems, and that users tend to personify and gender them as a result.