Crisis as opportunity, disruption and exposure: Exploring emergent responses to crisis through digital technology
Crisis as opportunity, disruption and exposure: Exploring emergent responses to crisis through digital technology
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DOI：
10.1016/j.infoandorg.2021.100344
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发表时间：
2021-03-04
影响因子：
6.3
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中科院分区：
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--
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我们生活在一个技术先进的时代，最近对数字技术的依赖明显，同时也面临着日益频繁的极端和全球危机。像 COVID-19 大流行这样的危机正在严重影响我们的社会、组织和个人，并极大地改变了数字技术的使用和依赖。使用数字技术应对危机的方式很新颖，理论上还没有得到很好的理解。为了探索数字技术在危机期间的不同用途和影响，我们建议将危机视为（1）机遇，（2）破坏和（3）暴露。将危机视为机遇，揭示了数字技术如何促进实验和加速创新，同时提出协调挑战和风险实施。将危机视为颠覆凸显了数字技术如何使组织和职业实践快速转移到新的数字空间，从而实现工作连续性，但可能会扭曲工作实践并引发过度依赖的挑战。最后，危机暴露了数字不平等的社会影响，并给我们所有人带来了道德困境。我们利用这三个视角来阐明数字技术在 COVID-19 危机中的各种用途，并为更广泛的危机研究提出新途径。
We live in a technologically advanced era with a recent and marked dependence on digital technologies while also facing increasingly frequent extreme and global crises. Crises, like the COVID-19 pandemic, are significantly impacting our societies, organizations and individuals and dramatically shifting the use of, and dependence on, digital technology. The way digital technology is used to cope with crises is novel and not well understood theoretically. To explore the varied uses and impact of digital technologies during crises, we propose to view crisis as (1) opportunity, (2) disruption, and (3) exposure. Examining crisis as opportunity reveals how digital technologies enable experimentation and accelerate innovation while raising coordination challenges and risky implementation. Viewing crisis as disruption highlights how digital technologies enable the rapid shifting of organizational and occupational practices to new digital spaces, allowing work continuity, yet potentially distorting work practices and raising challenges of over-dependence. Finally, crisis exposes the societal implications in making visible and exposing digital inequalities and producing moral dilemmas for us all. We use these three perspectives to shed light on the varied uses of digital technologies in the COVID-19 crisis and suggest new avenues for research on crises more broadly.