Learning from Failure—The Systems Approach
Learning from Failure—The Systems Approach
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从失败中学习——系统方法
DOI：
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发表时间：
1995
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影响因子：
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通讯作者：
J. Peters
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作者：
J. Peters
乔伊斯·福琼（Joyce Fortune）和杰夫·彼得斯（Geoff Peters）对如何最好地理解组织中的失败进行了二十多年的研究，他们的观察和结论已经得到了充分的检验。这本书表明，理解也可以导致预防。它的目的是将对失败的研究提升到将经验和教训作为积极成就而不是黑暗秘密进行公开讨论的程度。系统故障方法是本书的核心，旨在将系统思维集中于理解故障的细节。使用系统思维可以预防重大灾难和较小的故障，因为它特别适合避免故障的任务。系统故障方法现已被 1000 多人在各种情况下应用。本书中使用的案例包括印度博帕尔一家化工厂的煤气泄漏，以及英国、加拿大和美国医疗保健系统中电子病历的故障。商界人士面临的挑战是开始利用失败作为组织学习的触发器。这本书将会帮助他们。
Joyce Fortune and Geoff Peters’ research into how the failures in organizations can be best understood extends over twenty years and their observations and conclusions have been well tested. This book shows that understanding can also lead to prevention. It aims to raise the study of failure to a point where experiences and lessons learnt are openly discussed as positive achievements rather than dark secrets. The Systems Failures Method, which is at the core of this book, is designed to focus systems thinking to the specifics of understanding failure. Major disasters and smaller failures could be prevented using systems thinking because it is uniquely suited to the task of avoiding failure. The Systems Failures Method has now been applied by well over 1000 people in a wide range of situations. Cases used in this book include the gas leak at a chemical plant in Bhopal, India, and the failure of electronic medical records in the health care systems of the UK, Canada and the USA. The challenge for those in business is to start using failure as a trigger for organizational learning. This book will help them.