An Exploratory Study of Client Perceptions of Internet Counseling and the Therapeutic Alliance
An Exploratory Study of Client Perceptions of Internet Counseling and the Therapeutic Alliance
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客户对互联网咨询和治疗联盟看法的探索性研究
DOI：
10.17744/mehc.28.1.f0h37djrw89nv6vb
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发表时间：
2006
期刊：
影响因子：
--
通讯作者：
J. Archer
中科院分区：
文献类型：
--
作者：
Todd W. Leibert;J. Archer
在线咨询是临床工作的一个不断增长的领域，关于使用媒体的客户类型，在线咨询的优点和缺点以及对关系和治疗服务的满意度的经验证据相对较少。社会人口统计学收集了81个自我选择的客户使用在线咨询，自我报告的治疗联盟和满意度与在线咨询进行了评估，比较过去的研究，客户使用传统的面对面咨询。在线客户主要是女性，她们已经是经常使用互联网的人，享受着这项服务的便利和匿名性。他们对自己的关系和在线治疗感到满意，但不像接受传统面对面咨询的客户那样满意。主要的缺点，非语言信息的损失，被匿名分享可耻的个人信息的优势所抵消。研究的局限性和临床意义的研究进行了讨论。
Online counseling is a growing area of clinical work with relatively little empirical evidence about the kind of clients that use the medium, advantages and disadvantages of online counseling, and satisfaction with relationships and treatment service. Sociodemographics were collected on 81 self-selected clients using online counseling, and self-reported therapeutic alliance and satisfaction with online counseling were assessed for comparison to past studies of clients using traditional face-to-face counseling. Online clients were predominantly female, were already regular Internet users, and enjoyed the convenience and anonymity of the service. They were satisfied with their relationships and treatment online but not as satisfied as clients who have undergone traditional face-to-face counseling. The main disadvantage, the loss of nonverbal information, was offset by the advantage of anonymity when sharing shameful personal information. Research limitations and clinical implications of the study are discussed.