DEVELOPMENT AND VALIDATION OF A MEASURE OF DENTAL PATIENT SATISFACTION
DEVELOPMENT AND VALIDATION OF A MEASURE OF DENTAL PATIENT SATISFACTION
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DOI：
10.1097/00005650-198501000-00005
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发表时间：
1985-01-01
期刊：
影响因子：
3
通讯作者：
SKALABRIN, N
中科院分区：
文献类型：
--
作者：
CHAPKO, MK;BERGNER, M;SKALABRIN, N
作为华盛顿州牙科附属医院项目的一部分，开发了一个42项患者对牙科护理满意度的测量。该措施包括13个分量表：牙医与患者的关系，技术质量的护理，访问，病人等待时间，成本，设施，可用性，连续性，疼痛，辅助执行扩展的职责，工作人员与患者的关系，工作人员的技术质量的护理，和办公室的气氛。这项措施是从一组52个项目，包括在一份问卷中管理的病人在华盛顿州的私人牙科诊所。1979年、1980年和1981年的有效问卷回收率分别为30.8%、40.1%和34.0%。因素分析加上由一组专业人士进行的项目分类最初被用来将项目分组为分量表。对内部一致性的贡献是将项目纳入分量表的最终标准。各分量表的内部一致性在0.44 ~ 0.80之间。并行有效性的分量表进行了评估，有关患者的满意度的牙科实践的特点。观察到以下分量表和标准变量之间的统计学显著关系：牙医-患者关系和牙医就诊的患者百分比;必须提前预订的访问和预约周数;患者等待时间和实际患者等待时间;护理的连续性和牙医就诊的患者百分比;辅助人员执行扩展职责和委托辅助人员;以及员工技术素质和卫生员修复质量令人满意的百分比。每一段关系都在预期的方向上。
As part of the Washington State Dental Auxiliaries Project, a 42-item measure of patient satisfaction with dental care was developed. The measure is comprised of 13 subscales: dentist–patient relations, technical quality of care, access, patient waiting time, cost, facilities, availability, continuity, pain, auxiliaries performing expanded duties, staff–patient relations, staff technical quality of care, and office atmosphere. The measure was developed from a set of 52 items included in a questionnaire administered to the patients of private dental practices in Washington state. Usable questionnaires were returned by 30.8 percnt; of patients receiving questionnaires in 1979, 40.1% in 1980, and 34.0% in 1981. Factor analysis plus categorization of items by a panel of professionals were used initially to group items into subscales. Contribution to internal consistency was the final criterion for an item's inclusion in a subscale. Internal consistency of subscales ranged from 0.44 to 0.80. The concurrent validity of subscales was assessed by relating patient satisfaction to characteristics of the dental practices. The following statistically significant relationships between subscales and criterion variables were observed: dentist–patient relations and percent of patients seen by the dentist; access and number of weeks appointments must be booked in advance; patient waiting time and actual patient waiting time; continuity of care and percent of patients seen by the dentist; auxiliaries performing expanded duties and delegation to auxiliaries; and staff technical quality and percent of hygienist restorations with satisfactory quality. Each relationship was in the expected direction.