Training older adults to use automatic teller machines
Training older adults to use automatic teller machines
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DOI：
10.1518/001872096778701935
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发表时间：
1996-09-01
期刊：
影响因子：
3.3
通讯作者：
Cabrera, EF
中科院分区：
文献类型：
--
作者：
Rogers, WA;Fisk, AD;Cabrera, EF
本研究评估了几个教学计划在教学中使用自动柜员机（ATM）的成功。五十六名老年人（年龄在61岁到81岁之间）参加了这项研究，他们被随机分配到四个14人的小组。描述组只收到了ATM机的一般概述;文字指导组收到了在ATM机上进行各种交易的书面说明;图片指导组收到了附有相应ATM机屏幕图片的书面说明;在线辅导组完成了模拟ATM机的分步辅导。参与者在ATM模拟器上练习。他们在24小时的间隔后进行测试，以测试他们在不熟悉的ATM模拟器上进行熟悉交易的能力，以及进行全新交易的能力。在线辅导组的准确性最好，文字和图片指南组居中，描述组最差。这些数据表明了为老年人提供ATM培训的重要性以及培训类型影响性能水平的事实。在线教程提供了关于任务组成部分的具体实践，最有利于获得和转移性能。
The present study assessed the success of several instructional programs in teaching the use of automatic teller machines (ATMs). Fifty-six older adults (aged 61 to 81) participated in the study, randomly assigned to each of four, 14-member groups. The description group received only a general overview of an ATM; the text guide group received written instructions for performing various transactions on an ATM; the pictorial guide group received written instructions accompanied by pictures of corresponding ATM screens; and the online tutorial group completed a step-by-step tutorial on a simulated ATM. Participants practiced on an ATM simulator. They were tested after a 24-h interval on their ability to perform familiar transactions on an unfamiliar ATM simulator and to perform completely novel transactions. Accuracy was best for the online tutorial group, intermediate for the text and pictorial guide groups, and worst for the description group. These data demonstrate both the importance of providing older adults with ATM training and the fact that the type of training influences the level of performance. The online tutorial, which provided specific practice on the task components, best facilitated acquisition and transfer performance.