When Interaction is Valuable: Feedback, Churn and Survival on Community Question and Answer Sites: The case of Stack Exchange
When Interaction is Valuable: Feedback, Churn and Survival on Community Question and Answer Sites: The case of Stack Exchange
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当互动有价值时：社区问答网站的反馈、流失和生存：Stack Exchange 的案例
DOI：
10.24251/hicss.2019.096
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发表时间：
2019
期刊：
影响因子：
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通讯作者：
S. Rafaeli
中科院分区：
文献类型：
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作者：
Benny Bornfeld;S. Rafaeli
反馈是否有助于协作？与大多数开放的参与和贡献平台一样，流失是一个问题。在最初发布单一答案之后，流失率和辍学率最高。根据反馈理论，贡献者对反馈很敏感。投票和评论是这类平台中常见的反馈机制。以前关于这些机制在不同平台上的效果的研究产生了相互矛盾的结果。这项研究报告了五个Stack Exchange社区中反馈对新来者答案提供商保留的影响的纵向分析，其中包括100多万用户及其答案。我们发现，以投票和评论的形式提供给第一个答案的反馈与新来者的留住密切相关。因此，互动是有价值的。这一发现对问答网站的设计和测试反馈安排对持续性的影响的理论具有一定的指导意义。
Does feedback contribute to collaboration? As in most open participation and contribution platforms, churn is an issue. The highest churn and dropout rates follow the initial posting of a single answer. According to feedback theories, contributors are sensitive to feedback. Votes and comments are common feedback mechanisms in such platforms. Prior studies on the effect of these mechanisms in different platforms have produced conflicting results. This study reports a longitudinal analysis of the feedback effect on newcomer answer provider retention in five Stack Exchange communities, including over a million users and their answers. We find that feedback in the form of votes and comments provided to the first answer is strongly correlated with newcomer retention. Thus, interaction is valuable. The findings have implications for the design of Q&A websites and for testing the theory of feedback arrangements' impact on persistence.